About Company
Career.supersecrets is dedicated to connecting top talent with exceptional opportunities in Nigeria’s vibrant hospitality sector. We believe that a hotel’s front desk is its heart, creating the first and last impression. Join us to find your perfect fit in an environment where your professionalism, warmth, and organizational skills are not just valued but celebrated. We empower individuals to thrive, offering roles that ensure growth and a fulfilling career path in luxury establishments, making it an ideal place for a dedicated front desk professional.
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Job Description
Are you a natural communicator with a passion for exceptional guest service? Career.supersecrets is seeking a dynamic and highly professional Hotel Receptionist – Front Desk Staff to join a prestigious hotel partner located in the exclusive Banana Island, Ikoyi. This unique opportunity includes comprehensive room & board, allowing you to immerse yourself fully in delivering unparalleled hospitality without the daily commute worries. As the face of the hotel, you will be the first point of contact for our esteemed guests, setting the tone for their entire stay. We are looking for an individual who embodies warmth, efficiency, and meticulous attention to detail, capable of managing diverse guest needs while maintaining the highest standards of service. This role is more than just checking guests in and out; it’s about creating memorable experiences and ensuring every guest feels welcomed, valued, and completely at home. If you thrive in a sophisticated environment and are eager to contribute to a world-class hospitality experience, we invite you to apply. You’ll be part of a team dedicated to excellence, where your contributions directly enhance guest satisfaction and the hotel’s reputation for luxury and comfort.
Key Responsibilities
- Warmly greeting and assisting all guests upon arrival and departure, managing check-ins and check-outs efficiently and courteously.
- Handling guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction is paramount.
- Managing reservations accurately, including modifications, cancellations, and special requests, utilizing the hotel's property management system.
- Processing payments, maintaining accurate billing, and ensuring all financial transactions comply with hotel policies.
- Providing detailed information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance the guest experience.
- Maintaining a tidy and welcoming front desk area, ensuring a positive first impression.
- Coordinating with other hotel departments (housekeeping, concierge, and F&B) to fulfill guest needs seamlessly.
- Managing incoming calls, routing them appropriately, and taking messages accurately.
- Handling mail, packages, and deliveries for guests and the hotel.
- Adhering to all hotel policies, safety procedures, and brand standards at all times.
- Actively participating in training sessions to continuously improve service delivery and professional skills.
Required Skills
- Proven experience in a customer service role, preferably in hospitality.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in basic computer applications (MS Office) and aptitude for learning new systems.
- Exceptional organizational skills and attention to detail.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
Preferred Qualifications
- Associate’s degree or diploma in Hospitality Management or related field.
- Familiarity with hotel property management systems (e.g., Opera PMS).
- Proficiency in a second language (e.g., French, Arabic, Mandarin).
- Experience in a luxury hotel environment.
Perks & Benefits
- Competitive salary package.
- Complimentary on-site room and board.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Staff meal provisions.
- A supportive and dynamic work environment in a prime location.
How to Apply
Eager to embark on a rewarding career in luxury hospitality? Please click on the link below to submit your application. Ensure your resume highlights your relevant experience and passion for guest service. We look forward to reviewing your application and potentially welcoming you to a prestigious team!
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