About Company
Nestled on the picturesque waterfront of Victoria Island, the Radisson Blu Anchorage Hotel, Lagos, stands as a beacon of comfort and sophistication. As part of the globally renowned Radisson Hotel Group, we pride ourselves on delivering an exceptional guest experience through our ‘Yes I Can!’ service philosophy. Our hotel features elegant rooms and suites, exquisite dining options, state-of-the-art meeting facilities, and stunning views of the Lagos Lagoon. We are committed to fostering a supportive and dynamic work environment where every team member is valued and encouraged to grow. Join our dedicated team and contribute to creating memorable moments for our diverse clientele from around the world.
Advertisement
Job Description
We are seeking a highly motivated and detail-oriented Hotel Night Receptionist to join our front desk team at the Radisson Blu Anchorage Hotel, Lagos Victoria Island. This pivotal night-time role is essential for ensuring the seamless operation of the hotel during overnight hours, providing a secure and welcoming environment for all our guests. As a Night Receptionist, you will be the primary point of contact for guests after dark, managing arrivals, departures, and inquiries with professionalism and efficiency. You will be responsible for overseeing the hotel’s night audit processes, maintaining accurate financial records, and ensuring all end-of-day procedures are completed correctly. This role requires exceptional organizational skills, a calm demeanor under pressure, and a proactive approach to guest satisfaction. You will also be the main point of contact for any security concerns or emergencies that may arise, working closely with our security team to ensure guest safety. If you thrive in a responsible, independent role and are passionate about delivering outstanding hospitality, we invite you to be a vital part of our night operations.
Key Responsibilities
- Manage guest check-ins and check-outs during the night shift, ensuring a smooth and efficient process.
- Perform the night audit function, reconciling daily transactions, preparing financial reports, and ensuring accuracy of all accounts.
- Handle all guest inquiries, requests, and complaints promptly and professionally, demonstrating excellent problem-solving skills.
- Answer and direct incoming calls, taking messages and providing information as required.
- Maintain the security of the hotel premises, monitoring CCTV, and reporting any suspicious activities or incidents to security personnel.
- Process wake-up calls and special requests for guests.
- Prepare for the next day's operations, including setting up breakfast information, preparing arrival lists, and organizing front desk materials.
- Assist with basic concierge services, providing local information and recommendations.
- Ensure all public areas are presentable and contribute to a welcoming atmosphere.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Proven experience as a Front Desk Agent, Night Auditor, or similar role, preferably in a 4 or 5-star hotel.
- Proficiency in hotel management software (e.g., Opera, Fidelio, or similar PMS).
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work independently and make sound decisions during unsupervised hours.
- Basic accounting and cash handling skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Customer service-oriented mindset with a 'Yes I Can!' attitude.
Preferred Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, or a related field.
- Previous experience with Radisson Hotel Group.
- Fluency in additional languages beyond English (e.g., French, Yoruba, Igbo, Hausa).
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth within a global hotel brand.
- Employee discounts on hotel stays, dining, and other services across Radisson Hotel Group properties.
- Supportive and inclusive work environment.
- Meal provision during shifts.
- Uniform provided and laundered.
How to Apply
Interested candidates who meet the above criteria are encouraged to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Radisson Blu Anchorage Hotel, Lagos Victoria Island team.
Advertisement
