About Company
De Rigg Place is a distinguished hospitality establishment known for providing exceptional comfort and service in the vibrant heart of Lekki. We are dedicated to creating memorable experiences for our guests, offering a blend of modern amenities and personalized attention. Our commitment extends beyond our guests to our valued team members, fostering a supportive and professional environment where talent can thrive. At De Rigg Place, we believe in nurturing careers and empowering individuals to contribute to our shared success, maintaining our reputation as a preferred destination for both leisure and business travelers. We uphold the highest standards of service, ensuring every interaction reflects our dedication to excellence and guest satisfaction, day and night.
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Job Description
De Rigg Place is seeking a highly motivated and experienced Hotel Night Manager to oversee our front desk operations and ensure seamless service during the overnight hours, with a particular focus on the efficient management and support related to staff lodging. This pivotal role requires a vigilant leader who can effectively manage night staff, uphold stringent security standards, conduct precise night audits, and provide unparalleled guest service from dusk till dawn. The Night Manager will serve as the primary point of contact for all guest inquiries, concerns, and emergencies during their shift, embodying the hotel’s unwavering commitment to comfort, safety, and satisfaction. Beyond standard front desk duties, a significant aspect of this role involves coordinating and addressing issues pertinent to staff lodging, ensuring that our dedicated team members have comfortable, well-maintained, and secure accommodations. This commitment to staff welfare is crucial for their well-being, morale, and ultimately, their exceptional performance in serving our guests. You will be instrumental in maintaining comprehensive operational records, generating critical reports for management, and ensuring all hotel policies and procedures are rigorously followed to maintain our high standards of service and operational integrity. The ideal candidate will possess a keen eye for detail, exceptional problem-solving skills, and a calm, decisive demeanor under pressure. Your proven ability to anticipate guest and staff needs, resolve issues proactively, and lead a small but dedicated night team will be key to your success and the smooth functioning of our overnight operations. This full-time, on-site position is vital to maintaining our operational efficiency and reputation for excellence, providing an indispensable link between daily operations and ensuring that our guests and staff alike experience the very best of De Rigg Place. Join our team and play a critical role in delivering unforgettable hospitality experiences every single night.
Key Responsibilities
- Oversee and manage all front desk operations during the night shift, ensuring efficient and courteous service.
- Perform night audit procedures accurately and in a timely manner, reconciling daily transactions and generating reports.
- Handle guest check-ins, check-outs, and reservations, ensuring a smooth and welcoming experience.
- Address all guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Monitor hotel security systems and procedures, ensuring the safety and well-being of guests, staff, and property.
- Supervise and support the night team (e.g., night auditors, security guards), providing guidance and training as needed.
- Coordinate and manage staff lodging requirements, addressing any issues or requests from team members regarding their accommodations.
- Prepare daily reports for management, including occupancy, revenue, and incident reports.
- Ensure compliance with all hotel policies, procedures, and safety regulations.
- Act as the emergency response coordinator during the night shift, handling unforeseen situations calmly and effectively.
- Maintain accurate guest records and data privacy standards.
Required Skills
- Minimum of 3 years of progressive experience in hotel front office or night management.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Exceptional problem-solving and decision-making capabilities.
- High level of integrity and ability to handle confidential information.
- Ability to work effectively under pressure and manage multiple tasks.
- Outstanding customer service orientation and conflict resolution skills.
- Ability to work overnight shifts, including weekends and public holidays.
Preferred Qualifications
- Bachelor's degree or HND in Hospitality Management, Hotel Administration, or a related field.
- Certification in First Aid and CPR.
- Experience with Opera PMS or similar industry-leading property management systems.
- Multilingual abilities are a plus, given our diverse clientele.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Paid time off and holiday benefits.
- Opportunities for professional development and career advancement.
- Complimentary staff meals during shifts.
- Support for staff lodging arrangements.
- A supportive and dynamic work environment.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your experience in hotel night management and front desk service. We look forward to reviewing your application.
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