About Company
Prestige Hotel is a well-established and reputable hotel located in the heart of Ojuelegba, Lagos. We are committed to providing exceptional hospitality and creating memorable experiences for our guests. We pride ourselves on our friendly and professional team and our dedication to exceeding guest expectations. We are looking for enthusiastic and dedicated individuals to join our growing team.
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Job Description
We are seeking a highly motivated and experienced Hotel Front Desk Agent to join our team. The ideal candidate will be a friendly and efficient individual with a passion for providing excellent customer service. This role requires a strong ability to multitask, handle guest inquiries and complaints effectively, and maintain a professional demeanor at all times. You will be responsible for managing check-ins and check-outs, handling reservations, providing information to guests about local attractions and services, and resolving guest issues promptly and efficiently. The position requires strong communication skills, both written and verbal, attention to detail, and the ability to work effectively both independently and as part of a team. The candidate must also be proficient in using hotel property management systems and possess strong organizational skills to manage various tasks concurrently. Experience with handling cash transactions and maintaining accurate financial records is also essential. This is a fantastic opportunity for a dedicated individual to advance their career within a dynamic and growing hospitality setting. We offer a supportive and collaborative work environment, with opportunities for professional development and advancement.
Key Responsibilities
- Manage guest check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries and complaints promptly and professionally.
- Process reservations and maintain accurate reservation records.
- Provide information to guests about local attractions, amenities, and services.
- Handle cash transactions and maintain accurate financial records.
- Maintain the cleanliness and organization of the front desk area.
- Assist with other tasks as needed, such as luggage handling and concierge services.
- Operate hotel property management systems effectively.
Required Skills
- Excellent communication and interpersonal skills
- Proficiency in using hotel property management systems
- Strong customer service orientation
- Ability to multitask and handle multiple tasks simultaneously
- Attention to detail and accuracy
- Experience with cash handling and financial record-keeping
- Problem-solving and conflict-resolution skills
Preferred Qualifications
- Previous experience working as a hotel front desk agent or in a similar role
- Knowledge of local attractions and transportation options
- Proficiency in Microsoft Office Suite
- Fluency in English and any other relevant language
Perks & Benefits
- Competitive salary
- Health insurance
- Paid time off
- Opportunities for professional development and advancement
How to Apply
Interested and qualified candidates should submit their applications and CVs to [email protected]. Please include “Hotel Front Desk Agent” in the subject line of your email.
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