About Company
Embark on a rewarding career journey with Career.supersecrets, a leading recruitment firm dedicated to connecting promising talent with unparalleled opportunities across Nigeria’s thriving industries. We pride ourselves on fostering growth and providing a clear pathway for aspiring professionals, especially those keen to make their mark in hospitality. For an intern, joining through us means access to curated roles in reputable establishments, ensuring you gain invaluable, hands-on experience in a supportive environment. We believe in nurturing future leaders, guiding you to make a significant impact from day one in Awka’s burgeoning hotel scene.
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Job Description
Are you passionate about creating exceptional guest experiences and eager to kickstart your career in the dynamic hospitality industry? Career.supersecrets is actively seeking a highly motivated and enthusiastic Hospitality Front Desk Intern to join a prestigious hotel partner located in the heart of Awka, Anambra. This unique internship offers an unparalleled opportunity to gain hands-on experience in hotel operations, specifically focusing on front office management, guest relations, and administrative duties.
As a Front Desk Intern, you will be the first point of contact for guests, playing a crucial role in shaping their overall stay. Your responsibilities will span from warm welcomes and efficient check-ins to managing reservations, addressing inquiries, and ensuring a seamless guest experience from arrival to departure. This role is perfect for individuals who possess a natural flair for customer service, excellent communication skills, and a genuine desire to learn and grow within the hospitality sector. You will work closely with seasoned professionals, absorbing knowledge about hotel management systems, customer service best practices, and effective problem-solving.
This internship is designed to provide comprehensive training and mentorship, equipping you with the foundational skills necessary for a successful career. What sets this opportunity apart is the provision of comfortable on-site accommodation, ensuring you have a convenient and supportive living arrangement while you focus on your professional development. If you are a proactive, detail-oriented individual with a commitment to excellence and a desire to contribute positively to a guest-focused environment, we encourage you to apply. Immerse yourself in the vibrant hospitality scene of Awka, learn from the best, and lay the groundwork for a bright future.
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Key Responsibilities
- Warmly welcome and register guests, processing check-ins and check-outs efficiently and accurately.
- Manage guest reservations, cancellations, and modifications using the hotel's property management system.
- Respond to guest inquiries, provide information about hotel services, facilities, and local attractions.
- Handle guest complaints and resolve issues promptly and courteously, escalating when necessary.
- Process payments, maintain accurate cash handling procedures, and manage billing.
- Assist with administrative tasks such as answering phone calls, responding to emails, and maintaining guest records.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Collaborate with other hotel departments to ensure a smooth and enjoyable guest stay.
- Learn and adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and a friendly, approachable demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- High level of professionalism and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving abilities and a proactive attitude.
- Punctuality and reliability.
Preferred Qualifications
- Currently pursuing or recently completed a degree/diploma in Hospitality Management, Tourism, or a related field.
- Previous experience in customer service, retail, or a guest-facing role (volunteer experience acceptable).
- Familiarity with hotel operations and a genuine passion for the hospitality industry.
- Fluency in Igbo is a significant advantage.
Perks & Benefits
- On-site accommodation provided.
- Competitive monthly stipend.
- Comprehensive on-the-job training and mentorship.
- Opportunity to gain hands-on experience in a leading hospitality establishment.
- Exposure to various aspects of hotel operations.
- Potential for future full-time employment based on performance.
- Professional development and networking opportunities within the industry.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights any relevant experience and your enthusiasm for a career in hospitality. We look forward to reviewing your application.
