About Company
Clínica 24 de Julho is a renowned private healthcare institution located in the heart of Maputo, Mozambique. For over two decades, we have been dedicated to providing comprehensive, high-quality medical services to our community. Our state-of-the-art facility is equipped with modern technology and staffed by a team of highly skilled and compassionate medical professionals, nurses, and administrative personnel. We pride ourselves on our patient-centric approach, fostering an environment where care, empathy, and excellence converge. From general consultations to specialized treatments, our mission is to ensure the health and well-being of every individual who walks through our doors. Joining Clínica 24 de Julho means becoming part of a family that values innovation, continuous learning, and making a tangible difference in people’s lives.
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Job Description
We are seeking a highly organized, detail-oriented, and empathetic Hospital Administration Officer to join our dynamic team at Clínica 24 de Julho. This pivotal role is central to ensuring the smooth and efficient operation of our clinic’s administrative functions, directly contributing to an outstanding patient experience. The Hospital Administration Officer will be the backbone of our front-office and operational support, managing a diverse array of tasks from patient registration and scheduling to maintaining meticulous records and coordinating inter-departmental communications. You will be the first point of contact for many of our patients, embodying the clinic’s commitment to professionalism and compassionate care. This role demands exceptional interpersonal skills, a proactive attitude, and the ability to thrive in a fast-paced healthcare environment. If you are passionate about healthcare administration, possess a strong work ethic, and are eager to make a significant impact on our daily operations and patient satisfaction, we encourage you to apply. You will play a crucial role in upholding our standards of service excellence, optimizing workflows, and supporting our medical team so they can focus on delivering superior clinical care. Your contribution will directly influence our ability to serve the community effectively and maintain our reputation as a leading healthcare provider in Mozambique.
Key Responsibilities
- Manage patient registration, admission, and discharge processes efficiently and accurately.
- Schedule and confirm patient appointments, maintaining organized calendars for various departments and specialists.
- Maintain and update patient medical records and administrative files with strict adherence to confidentiality protocols.
- Handle incoming calls, emails, and inquiries, providing professional and helpful assistance to patients and visitors.
- Coordinate with medical staff, nurses, and other administrative personnel to ensure seamless patient flow and communication.
- Process billing, payments, and insurance claims, ensuring accuracy and resolving discrepancies.
- Assist in managing office supplies, equipment inventory, and facility maintenance requests.
- Prepare reports, presentations, and other administrative documents as required.
- Ensure compliance with all hospital policies, procedures, and regulatory standards.
- Contribute to improving administrative processes and enhancing overall operational efficiency.
- Support the management team with various administrative tasks and special projects.
Required Skills
- Proficiency in administrative software and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and time management skills with the ability to multitask.
- Strong verbal and written communication skills in Portuguese and English.
- Exceptional attention to detail and accuracy in record-keeping.
- Demonstrated problem-solving abilities and a proactive approach to challenges.
- Ability to work independently and collaboratively within a team environment.
- High level of empathy and professionalism when interacting with patients and colleagues.
Preferred Qualifications
- Diploma or Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Previous experience with electronic health record (EHR) systems.
- Familiarity with medical terminology and healthcare industry practices.
- Additional language proficiency (e.g., Changana, Sena) is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and continuous learning.
- Paid time off and national holidays.
- A supportive and collaborative work environment.
- Direct impact on patient care and community well-being.
- Access to modern healthcare facilities and technology.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are a suitable fit for this role. Please click on the application link below to proceed with your application.
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