About Company
Transcorp Hilton Abuja is a leading luxury hotel in Nigeria, renowned for its exceptional service and commitment to guest satisfaction. As part of the Transnational Corporation of Nigeria (Transcorp) group, we offer a dynamic and rewarding work environment with opportunities for growth and development. We are committed to providing our guests with an unforgettable experience and are looking for passionate individuals to join our team.
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Job Description
We are seeking enthusiastic and highly motivated individuals to join our team as Guest Service Representative Trainees. This is an entry-level position perfect for individuals with a passion for hospitality and a desire to launch a successful career in the hotel industry. This full-time role will provide comprehensive on-the-job training and mentorship, equipping you with the skills and knowledge necessary to excel in the dynamic world of guest services. Successful trainees will develop a strong understanding of hotel operations, guest relations, and customer service best practices. The position is based in our Lagos branch, which will be detailed in the offer letter. The role requires a commitment to exceptional customer service, problem-solving, and teamwork. This is a fantastic opportunity to learn from industry experts and develop a rewarding career path within a prestigious hotel group.
Key Responsibilities
- Assisting guests with check-in and check-out procedures.
- Answering guest inquiries and resolving complaints efficiently and professionally.
- Providing information about hotel amenities, services, and local attractions.
- Handling reservations and bookings.
- Maintaining accurate records and documentation.
- Working effectively as part of a team to ensure a seamless guest experience.
- Participating in ongoing training and development programs.
- Adhering to all hotel policies and procedures.
- Maintaining a clean and organized work area.
- Assisting with other tasks as needed.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work effectively under pressure.
- Problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office Suite.
- Teamwork and collaboration skills.
- Attention to detail and accuracy.
- Basic knowledge of the hospitality industry is preferred, but not required.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- Opportunities for career advancement.
- Positive and supportive work environment.
- Employee discounts on hotel services and amenities.
- Medical Insurance
- Pension
How to Apply
Interested candidates should submit their CV and cover letter via the application link provided below.
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