About Company
Thriving in a supportive, client-centric environment is key for success. Career.supersecrets is a dynamic professional services firm dedicated to empowering businesses and individuals through bespoke solutions right here in Harrogate. We pride ourselves on fostering exceptional client experiences and a collaborative internal culture. As a Guest Relations & Event Support Specialist, you’ll discover a place where your proactive approach and impeccable service skills are genuinely valued, directly contributing to our reputation for excellence. Join us and become an integral part of a team that celebrates every success.
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Job Description
Are you a highly organised, enthusiastic individual with a passion for delivering outstanding customer service and meticulous event coordination? Career.supersecrets is seeking a dedicated Guest Relations & Event Support Specialist to join our vibrant team in Harrogate, North Yorkshire. This pivotal role offers a unique opportunity to be the face of our organisation for many clients and stakeholders, ensuring every interaction is positive and every event runs seamlessly.
As a Guest Relations & Event Support Specialist, you will be at the heart of our operations, managing a diverse range of responsibilities that blend front-of-house excellence with crucial administrative and logistical support. You will be the first point of contact for visitors and callers, creating a welcoming and professional atmosphere. Beyond reception duties, you will play a key role in the planning, execution, and follow-up of various company events, workshops, and client meetings, both on-site and occasionally off-site. This includes everything from scheduling and venue setup to managing guest lists, coordinating catering, and providing on-the-day assistance to ensure smooth operations.
This position demands a proactive problem-solver with exceptional interpersonal skills, a keen eye for detail, and the ability to juggle multiple tasks efficiently. You will work closely with various departments, providing essential support that contributes directly to our client satisfaction and overall operational success. If you thrive in a fast-paced environment, possess a can-do attitude, and are eager to grow your skills in both client relations and event management, we invite you to become a valued member of the Career.supersecrets family. This is more than just a job; it’s an opportunity to shape memorable experiences and contribute to a thriving professional services firm.
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Key Responsibilities
- Provide a warm and professional welcome to all guests and visitors, managing reception duties, incoming calls, and correspondence.
- Manage meeting room bookings, ensuring they are prepared and equipped with necessary resources for client meetings and internal sessions.
- Assist in the planning, coordination, and execution of company events, workshops, seminars, and client hospitality functions.
- Liaise with external vendors for catering, equipment rental, and venue hire as required for events.
- Maintain accurate event schedules, guest lists, and budgets, ensuring all logistical details are meticulously managed.
- Provide on-site support during events, including registration, directional assistance, and resolving any immediate issues.
- Handle general administrative tasks, including data entry, filing, managing office supplies, and supporting team members as needed.
- Ensure the office environment is always tidy, presentable, and reflective of our professional standards.
- Process incoming and outgoing mail and packages efficiently.
- Act as a brand ambassador, upholding the company's reputation for exceptional service and professionalism.
Required Skills
- Proven experience in a guest relations, reception, or administrative support role.
- Demonstrable experience in event coordination or support.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Exceptional organisational and time management abilities, with a strong attention to detail.
- Strong interpersonal skills and a customer-centric approach.
- Ability to multitask and prioritise effectively in a dynamic environment.
- Proactive attitude and strong problem-solving capabilities.
- Ability to work both independently and as part of a collaborative team.
Preferred Qualifications
- A formal qualification in Hospitality Management, Event Management, Business Administration, or a related field.
- Experience with CRM software or event management platforms.
- Knowledge of local Harrogate venues and suppliers.
- First Aid certification.
Perks & Benefits
- Competitive annual salary and performance-based reviews.
- Generous holiday allowance, increasing with service.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career growth.
- Company-sponsored social events and team-building activities.
- A collaborative and supportive work environment.
- Modern office facilities in the heart of Harrogate.
- Pension scheme with company contributions.
How to Apply
If you are excited by the prospect of joining a forward-thinking professional services firm and making a tangible impact, we encourage you to apply. Please click on the link below to submit your application directly. We look forward to reviewing your credentials and learning more about how your skills and experience align with our team’s needs.
