About Company
Mandera Guest House stands as a beacon of comfort and authentic hospitality in Mandera, Mandera County. We pride ourselves on offering a welcoming retreat for both business travelers and tourists, providing clean, comfortable accommodation paired with exceptional service. Our commitment is to create memorable experiences for every guest, ensuring their stay is relaxing, convenient, and enjoyable. We believe that the heart of our success lies in our dedicated team members who embody our values of respect, integrity, and outstanding guest care. Join our family and contribute to an environment where every interaction matters and every guest feels at home.
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Job Description
Are you a natural people-person with a passion for service and a knack for creating a warm, inviting atmosphere? Mandera Guest House is seeking an enthusiastic and dedicated Front Desk Assistant – Hotel Receptionist to join our vibrant team. This pivotal role is the first point of contact for our valued guests, setting the tone for their entire stay. You’ll be the friendly face and helpful voice that guides them through their experience, from seamless check-ins to cheerful departures.
We are looking for a true team player who thrives in a dynamic environment, possesses excellent communication skills, and has a meticulous eye for detail. As a Front Desk Assistant, you’ll manage reservations, handle inquiries, provide local recommendations, and ensure all guest needs are met with efficiency and a genuine smile. This isn’t just a job; it’s an opportunity to be an ambassador for our guest house and the beautiful Mandera region. You’ll play a crucial role in maintaining our reputation for outstanding guest satisfaction and contributing to a positive and productive work culture.
If you are proactive, solutions-oriented, and eager to grow within the hospitality industry, Mandera Guest House offers a supportive environment where your contributions are recognized and valued. We foster a collaborative spirit where every team member is encouraged to excel and provide insights that enhance our guest services. Come, be the welcoming heart of Mandera Guest House and help us craft unforgettable stays for all who walk through our doors.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently and accurately.
- Manage reservations, including inputting new bookings, modifying existing ones, and handling cancellations.
- Answer phone calls, emails, and in-person inquiries with professionalism, providing detailed information about the guest house services, local attractions, and amenities.
- Assist guests with luggage, transportation arrangements, and other requests to ensure a comfortable stay.
- Handle guest complaints and resolve issues promptly and courteously, escalating when necessary.
- Process payments, manage cash float, and accurately balance daily financial transactions.
- Maintain a clean and organized front desk and lobby area, ensuring a pleasant environment for guests.
- Collaborate effectively with other departments (housekeeping, maintenance) to fulfill guest requests and ensure smooth operations.
- Maintain a comprehensive understanding of all guest house policies, procedures, and safety protocols.
- Provide local recommendations and directions, acting as a knowledgeable resource for guests.
- Contribute to a positive team environment by being supportive, reliable, and communicative with colleagues.
Required Skills
- Proven experience in a customer service role, preferably within the hospitality sector.
- Exceptional verbal and written communication skills in English and Kiswahili.
- Proficiency in basic computer applications, including MS Office Suite and reservation software (PMS).
- Strong interpersonal skills with a friendly, approachable, and professional demeanor.
- Ability to multitask, prioritize, and remain calm under pressure.
- Excellent problem-solving abilities and a proactive approach to guest satisfaction.
- High level of integrity and discretion in handling sensitive guest information and financial transactions.
- A genuine passion for serving people and creating positive experiences.
Preferred Qualifications
- Diploma or Certificate in Hotel Management, Tourism, or a related field.
- At least 1 year of experience working as a Front Desk Assistant or Hotel Receptionist.
- Familiarity with Mandera County and its local attractions.
- Ability to communicate in additional local languages.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for professional development and training.
- Complimentary staff meals during shifts.
- Supportive and friendly team environment.
- Contribution to NSSF and NHIF as per Kenyan labor laws.
- Opportunity to be a key player in a growing hospitality establishment.
How to Apply
Eager to be the welcoming face of Mandera Guest House? We invite passionate and dedicated individuals to apply! Please click on the application link below to submit your application directly. Ensure your resume and cover letter highlight your relevant experience and enthusiasm for hospitality. We look forward to reviewing your application and potentially welcoming you to our team!
