About Company
Courtyard by Marriott Brookhaven is a brand-new, modern hotel nestled in the vibrant and growing community of Brookhaven, Georgia. As part of the globally recognized Marriott International family, we pride ourselves on offering a refreshing and inviting experience for business and leisure travelers alike. Our commitment to excellence is reflected in our stylish accommodations, innovative amenities, and, most importantly, our dedicated team members. We believe in fostering an environment where associates can thrive, grow, and contribute to creating memorable stays for our guests. At Courtyard by Marriott Brookhaven, you’re not just joining a team; you’re becoming part of a community focused on delivering unparalleled hospitality and making every guest feel welcome, valued, and well-cared for. Join us as we set a new standard for hospitality in Brookhaven.
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Job Description
Are you a natural people-person with a passion for delivering exceptional service? Courtyard by Marriott Brookhaven is seeking an enthusiastic and professional Front Desk Agent to be the welcoming face of our hotel. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. From the moment they arrive until their departure, you will ensure a seamless and positive experience, embodying our commitment to hospitality excellence.
As a Front Desk Agent, you’ll manage a variety of tasks with efficiency and a warm smile. This dynamic position requires strong organizational skills, meticulous attention to detail, and the ability to multitask in a fast-paced environment. You’ll handle guest registrations, process payments, manage reservations, and address inquiries and requests with professionalism and a proactive approach. Beyond transactional duties, your role is about anticipating guest needs, providing local recommendations, and resolving any potential issues quickly and effectively, ensuring every guest feels heard and valued.
We’re looking for someone who thrives on creating genuine connections, enjoys problem-solving, and is committed to upholding Courtyard by Marriott’s high standards. This is more than just a job; it’s an opportunity to shape guest perceptions, contribute to a positive team culture, and grow your career within the esteemed Marriott brand. If you possess a friendly demeanor, excellent communication skills, and a desire to contribute to a vibrant team dedicated to guest satisfaction, we encourage you to apply and become a key part of the Courtyard by Marriott Brookhaven family.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival and departure, creating a positive first and last impression.
- Efficiently check guests in and out, processing payments and ensuring all necessary information is captured accurately.
- Handle all guest inquiries, requests, and concerns promptly and courteously, escalating issues to management when necessary.
- Manage incoming calls, direct them appropriately, and take accurate messages.
- Process reservations, modifications, and cancellations through the hotel's Property Management System (PMS).
- Provide information about hotel services, amenities, local attractions, and dining options.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Assist with special guest requests, such as wake-up calls, transportation, and laundry services.
- Balance cash and credit card transactions at the end of each shift, ensuring accuracy.
- Adhere to all hotel security and safety procedures, including key control and emergency protocols.
Required Skills
- Minimum 6 months of experience in a customer service role.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent problem-solving and conflict resolution abilities.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a hotel front desk or hospitality setting.
- Familiarity with hotel Property Management Systems (PMS), such as Opera or FOSSE.
- High school diploma or equivalent; hospitality-related certifications are a plus.
- Ability to speak a second language (e.g., Spanish, French).
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Marriott employee travel discounts worldwide.
- Opportunities for professional development and career advancement within Marriott International.
- Positive and supportive work environment.
- Complimentary on-site parking.
How to Apply
If you are a motivated individual with a passion for hospitality and meet the qualifications listed, we invite you to apply! Please click on the application link below to submit your resume and cover letter directly through the Marriott Careers portal.
