About Company
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from a world-class network of over 50,000 employees globally, it offers a broad portfolio of services that are provided to individual patients, physicians, hospitals, health insurers, employers, and government agencies. With over 50 years of experience, Quest Diagnostics is the world’s leading provider of diagnostic information services, committed to providing insights that enable earlier detection, better diagnoses, and improved patient health. We foster a culture of innovation, integrity, and operational excellence, driven by our shared purpose: “Empowering better health with diagnostic insights.” Our facilities in Louisville, Kentucky, are an integral part of this national network, serving the local community with precision and care, and embodying our core values every day. Join a team where your contributions directly impact lives.
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Job Description
Are you a highly skilled and compassionate Phlebotomist seeking to make a tangible difference in patient care and diagnostic accuracy? Quest Diagnostics, a global leader in diagnostic information services, is looking for a dedicated Full-Time Phlebotomist to join our esteemed team in Louisville, Kentucky. In this crucial role, you will be the front-line representative of our commitment to patient well-being, responsible for accurately and safely collecting blood and other specimens, ensuring patient comfort, and upholding the highest standards of professional conduct in our fast-paced patient service center.
This position offers a dynamic and engaging environment where your precision, attention to detail, and exceptional interpersonal skills will be paramount. You will interact with a diverse patient population, from young children to seniors, requiring a gentle touch, clear communication, and the ability to adapt your approach to individual needs. Your ability to maintain a calm and reassuring demeanor, even in challenging situations, will contribute significantly to a positive and stress-free patient experience. Beyond expert venipuncture, you will meticulously manage laboratory requisitions, prepare samples for transport, and maintain a sterile, organized, and compliant work area, all while strictly adhering to Quest Diagnostics’ rigorous protocols and regulatory guidelines. We are seeking an individual who is not only proficient in their craft but also passionate about contributing to accurate diagnostic results that guide critical healthcare decisions and ultimately improve lives. Join us and become an integral part of a team dedicated to delivering world-class diagnostic insights.
Key Responsibilities
- Perform venipuncture and capillary punctures on patients of all ages with skill, precision, and a gentle approach, adhering strictly to established safety protocols and company procedures.
- Accurately identify patients, label specimens, and complete all necessary documentation and requisitions according to Quest Diagnostics' policies and regulatory requirements.
- Maintain patient comfort, confidence, and privacy throughout the collection process, demonstrating empathy, professionalism, and excellent communication skills.
- Process and prepare collected specimens for laboratory testing and transport, ensuring proper handling, temperature control, and integrity of samples.
- Maintain a clean, organized, and sterile phlebotomy area, including stocking supplies, managing inventory, and correctly disposing of biohazardous waste.
- Adhere to all HIPAA guidelines and other regulatory standards, ensuring patient confidentiality and data security at all times.
- Troubleshoot issues related to specimen collection, equipment, and patient interactions, seeking assistance from supervisors or appropriate personnel when necessary.
- Participate actively in ongoing training, competency assessments, and quality assurance programs to enhance skills and ensure continuous compliance.
- Provide exceptional customer service to all patients, answering questions, providing clear instructions, and addressing concerns professionally and efficiently.
- Accurately enter patient information, test orders, and collection data into the laboratory information system.
- Adhere to all corporate compliance programs and policies, including those related to ethics and code of conduct.
Required Skills
- High School Diploma or equivalent.
- Completion of an accredited Phlebotomy program or equivalent training.
- Minimum 6 months of recent, supervised phlebotomy experience (e.g., in a patient service center, hospital, or physician's office).
- Proficiency in venipuncture and capillary collection techniques for all age groups.
- Strong understanding of specimen collection, handling, and processing procedures.
- Excellent verbal and written communication skills.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic computer proficiency for data entry and system navigation.
- Valid driver's license and reliable transportation (if required for mobile collections, though this role is primarily PSC based).
Preferred Qualifications
- Certified Phlebotomy Technician (PBT) certification from ASCP or equivalent national certification.
- Previous experience with laboratory information systems (LIS).
- Experience in a high-volume patient service center setting.
- Basic Life Support (BLS) certification.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance plans available from day one.
- Generous Paid Time Off (PTO) and company-paid holidays.
- 401(k) retirement plan with competitive company matching contributions.
- Tuition reimbursement and extensive professional development opportunities.
- Employee stock purchase plan, offering a chance to own a part of Quest Diagnostics.
- Company-paid life and disability insurance.
- Robust wellness programs and resources to support employee health and well-being.
- Employee assistance program for personal and professional support.
- Significant opportunities for career growth and advancement within a leading global healthcare company.
- A safe, supportive, and collaborative work environment with state-of-the-art equipment and technology.
How to Apply
To be considered for this exciting opportunity to join Quest Diagnostics and contribute to empowering better health, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to our team.
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