About Company
The Highlander Makhanda stands as a cherished cornerstone of the local community, a historic establishment renowned for its warm hospitality and vibrant ambiance in the heart of Grahamstown (Makhanda). For years, we have served as a popular gathering spot for both residents and visitors, offering a quintessential pub experience that blends tradition with contemporary energy. Our menu features a delightful selection of beverages, ranging from local craft beers and premium spirits to classic cocktails and refreshing non-alcoholic options, all complemented by a hearty selection of pub fare. We are more than just a place to eat and drink; we are a venue for celebrations, quiet conversations, lively entertainment, and community events. Our unwavering commitment to creating a friendly, inclusive, and memorable atmosphere is at the core of everything we do. We believe that our team members are the heart and soul of this experience, driving our reputation for excellent service and a welcoming environment. Joining The Highlander means becoming part of a legacy of exceptional service, uncompromising quality, and deep community engagement. We foster a supportive work environment where teamwork is celebrated, individual contributions are highly valued, and personal growth is encouraged. We invest in our staff, providing opportunities for development and ensuring a workplace that is both challenging and rewarding. Come be a part of our story and help us continue to deliver the outstanding service and unique experience that Makhanda has come to love and expect.
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Job Description
Are you a night owl with a flair for hospitality and a passion for crafting memorable experiences? The Highlander Makhanda, a beloved establishment nestled in the vibrant heart of Grahamstown (Makhanda), Eastern Cape, is actively seeking an enthusiastic and dedicated Evening Shift Bar Attendant to join our dynamic and welcoming team. We pride ourselves on being more than just a pub; we are a true community hub, a cherished local landmark known for our inviting atmosphere, excellent service, and a diverse range of beverages that cater to every taste and occasion. From students unwinding after a long day to locals enjoying a night out, our bar is a focal point of lively conversation, good cheer, and unforgettable moments. This is an exciting opportunity to become an integral part of an institution that highly values camaraderie, professionalism, and consistently delivering an exceptional guest experience.
As an Evening Shift Bar Attendant, you will be the face of The Highlander during some of our busiest and most energetic hours. Your primary responsibility will be to ensure every guest receives prompt, friendly, and efficient service, making them feel welcome and valued from the moment they arrive. You will be expertly tasked with preparing and serving a wide array of alcoholic and non-alcoholic drinks, from pouring pints to mixing sophisticated cocktails, all while maintaining the utmost quality and presentation. Beyond the drink preparation, you will be crucial in maintaining the cleanliness, organization, and visual appeal of the bar area, ensuring it always meets our high standards. Accurate handling of cash and card transactions, along with managing customer queries and special requests, will also be key aspects of your role. We are looking for someone who thrives in a fast-paced and dynamic environment, can multitask with ease, and possesses a natural ability to connect with people from all walks of life. Beyond simply pouring drinks, you’ll be a vital contributor to the positive ambiance, a storyteller, a keen observer, and a key player in creating the unforgettable ‘Highlander’ experience that keeps our patrons coming back time and again. You will work closely with other team members, including fellow bar staff, servers, and kitchen staff, to ensure seamless operations, from efficient stock rotation and meticulous inventory checks to thorough closing procedures. Attention to detail, a proactive attitude, strong problem-solving skills, and an unwavering commitment to upholding our high standards of service are paramount. If you’re ready to contribute your skills and passion to a team that feels like family and a place that truly feels like home, we wholeheartedly encourage you to apply. This role offers not just a job, but a genuine chance to grow within the dynamic hospitality industry and become a significant part of Makhanda’s rich social fabric and lively night scene.
Key Responsibilities
- Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Maintain a clean, organized, and well-stocked bar area, including glassware, utensils, and ingredients.
- Engage with customers in a friendly, professional, and efficient manner, ensuring a positive guest experience.
- Handle cash and card transactions accurately, process payments, and manage till reconciliation at the end of shifts.
- Check identification to verify legal drinking age and adhere strictly to all liquor laws and regulations.
- Monitor customer behaviour to prevent over-serving and ensure a safe and enjoyable environment.
- Assist with inventory management, including receiving deliveries, stocking shelves, and rotating products.
- Collaborate effectively with other staff members (servers, kitchen staff) to ensure smooth operations.
- Handle customer complaints or concerns with professionalism and escalate issues when necessary.
- Perform opening and closing duties, including cleaning equipment, securing stock, and preparing for the next shift.
Required Skills
- Excellent customer service and interpersonal skills
- Strong communication abilities, both verbal and active listening
- Basic knowledge of various alcoholic and non-alcoholic beverages
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy in cash handling
- Reliability and punctuality for evening shifts
- Ability to stand for extended periods and lift moderate weight
- A positive attitude and a team-player mentality
Preferred Qualifications
- Previous experience (at least 1 year) as a bar attendant or in a similar hospitality role.
- Knowledge of mixology and cocktail preparation.
- Hospitality or Food & Beverage related certification.
- Familiarity with POS (Point of Sale) systems.
- First Aid and CPR certification.
Perks & Benefits
- Competitive hourly wage plus gratuities/tips
- Staff meals provided during shifts
- Opportunities for professional development and training
- A supportive and friendly team environment
- Employee discounts on food and beverages
- Uniform provided
- Opportunity to be part of a well-loved local institution
How to Apply
If you are eager to bring your skills and enthusiasm to The Highlander Makhanda, we would love to hear from you! Please click on the link below to submit your application. We look forward to reviewing your details and potentially welcoming you to our team.
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