About Company
Rakuten Group, Inc. is a global leader in internet services, empowering individuals and businesses through innovation. Headquartered in Tokyo, Rakuten’s diverse portfolio spans e-commerce, fintech, digital content, and communications. Founded in 1997, Rakuten operates Rakuten Ichiba, Japan’s largest e-commerce site, and has expanded globally with a vision to create a vibrant ecosystem of services that offer convenience and value to millions worldwide. We are committed to fostering a dynamic and inclusive work environment where talented individuals can thrive and contribute to our mission of ’empowerment’.
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Job Description
We are seeking a highly motivated and experienced E-commerce Operations Manager to join our dynamic team in Tokyo. This pivotal role will be responsible for overseeing the end-to-end operational aspects of our e-commerce platforms, ensuring seamless customer experiences, and driving operational efficiency. The successful candidate will be a strategic thinker with a strong grasp of logistics, supply chain management, inventory optimization, and customer service processes within an e-commerce context. You will lead a dedicated team, implement best practices, and collaborate cross-functionally with product, marketing, technology, and customer support teams to achieve our business objectives. This role is crucial in scaling our e-commerce presence and maintaining Rakuten’s reputation for excellence and innovation in the digital marketplace. If you thrive in a fast-paced environment and are passionate about leveraging technology to enhance operational performance, we encourage you to apply.
Key Responsibilities
- Manage and optimize all aspects of e-commerce operations, including order fulfillment, inventory management, shipping, and returns.
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
- Lead, mentor, and develop a team of operations specialists, fostering a culture of continuous improvement and high performance.
- Monitor key performance indicators (KPIs) and provide regular reports on operational performance to senior management.
- Collaborate with supply chain, logistics, and warehouse partners to ensure timely and accurate product delivery.
- Identify and resolve operational bottlenecks and implement scalable solutions.
- Ensure compliance with all relevant regulations, company policies, and industry standards.
- Work closely with product and technology teams to implement new features and improve existing e-commerce functionalities.
- Manage vendor relationships and negotiate contracts to secure favorable terms for operational services.
- Drive continuous process improvement initiatives using data-driven insights and best practices.
Required Skills
- 5+ years of progressive experience in e-commerce operations management, preferably within a large-scale retail or online platform.
- Proven track record of optimizing operational processes and improving efficiency.
- Strong leadership and team management skills with experience building and developing high-performing teams.
- Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Proficiency with e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
- Exceptional communication skills in both English and Japanese (business level, written and spoken).
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
Preferred Qualifications
- Master's degree (MBA) or equivalent advanced qualification.
- Experience working in a global e-commerce environment.
- Familiarity with agile methodologies and project management tools.
- Experience with enterprise-level e-commerce platforms like SAP Commerce Cloud, Salesforce Commerce Cloud, or similar.
- Certification in Lean Six Sigma or other process improvement methodologies.
Perks & Benefits
- Comprehensive health and welfare benefits package.
- Flexible work arrangements (where applicable).
- Employee stock ownership plan.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- Access to Rakuten's extensive ecosystem of services.
- Company cafeteria with diverse food options.
- Fitness center and recreation facilities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to our careers page where you can submit your resume and cover letter. We appreciate your interest in Rakuten Group, Inc. and look forward to reviewing your application.
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