About Company
JCT600 is not just a car retailer; we are a family-owned business with a rich heritage spanning over 75 years, deeply rooted in the communities we serve across Yorkshire, Humberside, Lincolnshire, and the North East. Headquartered in Bradford, we represent 25 of the world’s most iconic automotive brands across 50 dealerships. Our success is built on a foundation of exceptional customer service, unwavering integrity, and a passion for people – both our colleagues and our customers. We believe in fostering a supportive, engaging, and progressive work environment where every team member is valued and encouraged to reach their full potential. Joining JCT600 means becoming part of a legacy of excellence, where you’ll contribute to an award-winning culture and help shape the future of automotive retail. We are committed to nurturing talent, promoting from within, and ensuring our team feels like part of a truly special family.
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Job Description
Are you a highly organised, professional, and customer-focused individual with a passion for creating exceptional first impressions? JCT600 is seeking a dynamic and welcoming Receptionist & Customer Service Professional to join our Head Office team in Bradford. This pivotal role is more than just answering phones; you will be the welcoming face and voice of JCT600, acting as the first point of contact for all visitors and callers to our corporate headquarters. Your ability to manage a busy reception area with grace, efficiency, and a friendly demeanour will be crucial to our operations. You will play a vital role in ensuring a seamless and positive experience for all who interact with our company, reflecting our core values of trust, integrity, and outstanding service. This position requires a proactive individual who can confidently handle a wide range of administrative tasks, provide effective support to various departments, and maintain the highest standards of professionalism at all times. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to providing unparalleled customer service, we encourage you to apply. This is an exciting opportunity to join a leading automotive group known for its commitment to both its customers and its people, offering a stable and rewarding career path within a supportive family environment. You will be instrumental in maintaining the smooth operation of our busy reception, ensuring visitors feel valued and calls are directed efficiently, contributing significantly to our overall professional image and operational effectiveness. Your keen eye for detail and ability to multi-task will ensure that all administrative duties are handled meticulously, supporting the broader team and enhancing our collaborative work environment.
Key Responsibilities
- Warmly greet and direct all visitors to the Head Office, ensuring a positive first impression.
- Manage and operate the main switchboard, directing incoming calls efficiently and professionally.
- Handle all incoming and outgoing mail, deliveries, and couriers, ensuring accurate record-keeping.
- Maintain the cleanliness and tidiness of the reception area, ensuring it reflects JCT600's professional standards.
- Assist with scheduling appointments and managing meeting room bookings.
- Provide general administrative support to various departments, including data entry, filing, and document preparation.
- Address customer and visitor queries, providing accurate information or directing them to the appropriate contact.
- Support with ad-hoc projects and tasks as required by the Head Office team.
- Manage office supplies for the reception area, placing orders when necessary.
Required Skills
- Proven experience in a reception, administrative, or customer service role.
- Exceptional verbal and written communication skills with a professional telephone manner.
- Strong organisational and time management abilities, with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritise in a fast-paced environment.
- A proactive and positive attitude with a strong work ethic.
- Discretion and integrity when handling confidential information.
Preferred Qualifications
- Experience operating a multi-line telephone system.
- Previous experience within the automotive industry or a corporate head office environment.
- Knowledge of basic CRM systems or similar database management tools.
- A qualification in business administration or customer service.
Perks & Benefits
- Competitive salary package.
- Generous holiday allowance.
- Company pension scheme.
- Staff discounts on vehicles, parts, and servicing.
- Comprehensive training and ongoing development opportunities.
- A supportive, family-oriented work environment.
- Free on-site parking.
- Employee assistance program.
How to Apply
To apply for this exciting opportunity and become a part of the JCT600 family, please click on the application link below. Ensure your CV and cover letter highlight your relevant experience and why you are the perfect fit for this role.
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