About Company
African Bank is a leading South African financial services provider with a strong commitment to financial inclusion. We empower individuals to achieve their financial aspirations through responsible and innovative banking solutions. Our mission is to build a bank for the people, by the people, making a tangible difference in the lives of our customers and the communities we serve. We believe in fostering a culture of integrity, respect, and excellence, providing a dynamic environment where employees can thrive and contribute to a meaningful purpose. Join our dedicated team in Tsakane and be a part of a company that truly invests in its people and its nation.
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Job Description
We are seeking a highly motivated and results-driven Debt Collector to join our vibrant team at the Tsakane branch. In this critical role, you will be responsible for recovering outstanding debts while upholding African Bank’s commitment to fair and ethical practices. Your primary objective will be to engage with customers who have fallen behind on their payments, understanding their individual circumstances, and negotiating viable payment arrangements that benefit both the customer and the bank. This role requires exceptional communication, negotiation, and problem-solving skills, coupled with a compassionate yet firm approach.
You will manage a portfolio of overdue accounts, utilizing various communication channels to connect with debtors. A key aspect of this position is the ability to maintain accurate and detailed records of all interactions and agreements, ensuring strict adherence to the National Credit Act and internal compliance policies. We are looking for an individual who can work effectively under pressure, consistently meet collection targets, and contribute positively to our team’s overall success. If you are passionate about customer service, possess a strong ethical compass, and are driven by the challenge of debt recovery, we encourage you to apply and become an integral part of our mission to build a financially inclusive future.
Key Responsibilities
- Contact debtors via phone, email, and other authorized communication channels to recover outstanding balances.
- Negotiate realistic and sustainable payment plans that align with both customer affordability and company policies.
- Accurately record and update all debtor information, communication, and payment arrangements in the collections system.
- Adhere strictly to all relevant legislation (e.g., National Credit Act) and internal compliance procedures.
- Proactively identify and address reasons for non-payment, offering appropriate solutions and support.
- Meet and exceed individual and team-based collection targets and KPIs.
- Provide exceptional customer service, treating all debtors with respect and professionalism.
- Escalate complex cases or disputes to management as necessary.
- Collaborate with internal departments to resolve customer queries and ensure accurate account reconciliation.
- Stay informed about industry best practices and regulatory changes affecting debt collection.
Required Skills
- Minimum of 2 years proven experience in debt collection or credit control.
- Excellent negotiation and persuasion skills with a customer-centric approach.
- Strong verbal and written communication skills in English and at least two other official South African languages (e.g., isiZulu, Sesotho, Xhosa).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity, ethical conduct, and discretion.
- Resilience and ability to handle difficult conversations professionally.
- Strong attention to detail and record-keeping skills.
Preferred Qualifications
- Relevant NQF Level qualification in Debt Recovery, Finance, Business Administration, or a related field.
- Experience with collections software and CRM systems specific to the financial services sector.
- Previous experience working within a bank or other regulated financial institution.
Perks & Benefits
- Competitive basic salary.
- Performance-based incentive bonuses.
- Comprehensive medical aid contribution.
- Provident Fund / Pension Fund.
- Generous paid leave policy.
- Ongoing training and professional development opportunities.
- Clear career growth paths within African Bank.
- Employee wellness programs and support.
- Access to discounted banking products and services.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please click on the application link below to apply directly through our careers portal.
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