About Company
Van Zyl & Kruger Attorneys is a respected and well-established law firm rooted in the heart of Ficksburg, Free State. For over two decades, we have been dedicated to providing comprehensive and effective legal solutions to individuals, families, and businesses within our community and beyond. Our firm prides itself on a deep understanding of local legal landscapes combined with a commitment to integrity, professionalism, and client-centric service. We specialize in various fields, including property law, family law, civil litigation, commercial law, and debt recovery. Our team of experienced legal professionals works collaboratively to uphold justice and achieve the best possible outcomes for our clients, fostering long-term relationships built on trust and mutual respect. Joining Van Zyl & Kruger Attorneys means becoming part of a supportive environment where your contributions are valued, and your professional growth is encouraged. We are a firm that believes in ethical practice, community involvement, and delivering excellence in every aspect of our work.
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Job Description
We are seeking a diligent and empathetic Debt Collector to join our dynamic team in Ficksburg. This pivotal role involves managing a portfolio of overdue accounts, primarily for our diverse range of clients, ensuring the timely and ethical recovery of outstanding debts. As a Debt Collector at Van Zyl & Kruger Attorneys, you will act as a crucial link between our clients and their debtors, employing your exceptional communication and negotiation skills to achieve successful resolutions while upholding the firm’s reputation for professionalism and fairness. You will be responsible for initiating contact with debtors, understanding their financial situations, and collaboratively developing repayment plans that are both manageable for the debtor and satisfactory for our clients. This position requires a strong commitment to compliance with all relevant debt collection laws and regulations, meticulous record-keeping, and a high degree of discretion. The ideal candidate will be someone who can balance assertiveness with empathy, striving for positive outcomes through respectful and constructive engagement. This is an opportunity to contribute to the financial health of our clients and play a vital role in our firm’s success.
Key Responsibilities
- Manage a portfolio of delinquent accounts, conducting proactive follow-ups via phone, email, and mail.
- Communicate effectively and professionally with debtors to ascertain reasons for non-payment and negotiate realistic repayment plans.
- Educate debtors on their contractual obligations and the potential consequences of non-payment.
- Accurately document all communication, actions taken, and payment arrangements in the firm’s case management system.
- Monitor payment plans to ensure adherence and take appropriate action on missed payments.
- Collaborate with attorneys and other legal professionals regarding accounts that require legal action or advanced resolution strategies.
- Adhere strictly to all internal policies, as well as national and local debt collection laws and ethical guidelines (e.g., National Credit Act).
- Maintain confidentiality of client and debtor information at all times.
- Prepare and submit regular reports on collection activities and account statuses.
- Assist in identifying and implementing process improvements for more efficient debt recovery.
Required Skills
- Minimum of 1 year (12 months) experience in debt collection, credit control, or a related financial recovery role.
- Proven negotiation and conflict resolution abilities with a professional and empathetic approach.
- Excellent verbal and written communication skills in English and Afrikaans (advantageous for local context).
- Strong organizational skills and attention to detail for accurate record-keeping.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity, discretion, and ethical conduct.
Preferred Qualifications
- A relevant certificate or diploma in Credit Management, Business Administration, or Legal Studies.
- Familiarity with the National Credit Act (NCA) and other relevant South African consumer protection legislation.
- Experience with legal case management software or dedicated debt collection systems.
- Ability to communicate in Sesotho or other local languages.
Perks & Benefits
- Competitive monthly salary.
- Contribution towards a reputable medical aid scheme.
- Enrollment in the firm's pension fund scheme.
- Generous annual leave allowance.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative work environment within a respected local law firm.
- Tea and coffee facilities.
How to Apply
If you are a motivated and ethical individual with a passion for resolution and a strong understanding of debt collection practices, we encourage you to apply. Please click on the application link below to submit your detailed CV and a cover letter outlining your suitability for this role.
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