About Company
Ready to be an integral part of a forward-thinking team where your contributions truly matter? At Career.supersecrets, we champion a collaborative environment where every individual is empowered to thrive. We are a dynamic organisation committed to excellence in service delivery and operational efficiency, making us the ideal place for a Customer Service & Logistics Assistant to develop their career. Join us in shaping exceptional experiences for our clients and supporting a robust supply chain from our vibrant Bristol base. Your growth is our priority, and we invest in our people.
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Job Description
Career.supersecrets is seeking a highly motivated and organised Customer Service & Logistics Assistant to join our bustling team in Bristol. This pivotal role sits at the heart of our operations, ensuring seamless coordination between our customer-facing activities and our intricate logistics network. You will be the friendly voice and efficient mind that bridges the gap between client expectations and operational realities, playing a critical part in maintaining our reputation for outstanding service and timely deliveries.
Your day-to-day will be incredibly varied, encompassing everything from responding to customer inquiries with professionalism and empathy to meticulously tracking shipments and managing inventory data. We are looking for someone who thrives in a fast-paced environment, possesses exceptional problem-solving skills, and has a keen eye for detail. You’ll become adept at using our internal systems to process orders, generate reports, and communicate updates effectively across departments. This isn’t just a desk job; it’s an opportunity to dive deep into the mechanics of supply chain management and customer relationship building, gaining invaluable experience that will set the foundation for a rewarding career.
We pride ourselves on fostering a supportive and collaborative atmosphere where continuous learning is encouraged. You’ll work closely with experienced logistics managers, sales teams, and warehouse staff, gaining a holistic understanding of our business. If you are passionate about delivering exceptional service, eager to learn about logistics, and ready to contribute to a company that values its people and its customers, then this role is perfect for you. Join Career.supersecrets and help us continue to exceed expectations.
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Key Responsibilities
- Serve as the primary point of contact for customer inquiries, providing prompt and accurate information via phone, email, and chat.
- Process customer orders, returns, and exchanges efficiently and accurately using company software.
- Coordinate with logistics partners and warehouse teams to ensure timely dispatch and delivery of goods.
- Track and monitor shipments, proactively communicating any delays or issues to customers and internal stakeholders.
- Maintain accurate records of customer interactions, transactions, and logistical movements.
- Assist in inventory management, including stock checks, data entry, and discrepancy resolution.
- Generate regular reports on customer service metrics and logistics performance.
- Collaborate with sales and operations teams to streamline processes and enhance overall customer experience.
- Handle and resolve customer complaints with patience and professionalism, escalating issues when necessary.
- Support administrative tasks related to logistics and customer service operations.
Required Skills
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational and multitasking abilities with a keen eye for detail.
- Ability to work effectively in a fast-paced, dynamic environment.
- Customer-centric mindset with a commitment to problem-solving.
- Basic understanding of logistics and supply chain principles.
Preferred Qualifications
- Previous experience in a customer service or administrative role, preferably within logistics or a related field.
- Familiarity with CRM software and enterprise resource planning (ERP) systems.
- A-levels or equivalent qualification.
- Ability to speak a second language (e.g., French, German, Spanish).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career progression.
- Access to ongoing training programmes and workshops.
- Modern office environment with excellent transport links.
- Employee discount schemes.
- Pension contribution plan.
How to Apply
If you’re eager to embark on a fulfilling career path with a company that values your growth and contributions, we encourage you to apply today! Please click on the application link below to submit your CV and a brief cover letter outlining your suitability for this role.
