About Company
Etisalat, officially known as Emirates Telecommunication Group Company PJSC, is one of the world’s leading telecommunications companies, operating in 16 countries across the Middle East, Asia, and Africa. Headquartered in Abu Dhabi, UAE, Etisalat has been a driving force in digital innovation, connecting millions of customers with cutting-edge mobile, internet, and business solutions. We are committed to fostering a culture of excellence, innovation, and customer-centricity, enabling individuals and businesses to thrive in an increasingly connected world. Joining Etisalat means becoming part of a dynamic team that is shaping the future of communication and digital services.
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Job Description
Are you passionate about delivering exceptional customer experiences and driven by sales targets? Etisalat is seeking an enthusiastic and results-oriented Customer Care Sales Officer to join our vibrant team in Dubai. In this pivotal role, you will be the face of Etisalat, engaging directly with our valued customers, understanding their needs, and providing expert advice on our extensive range of products and services.
Your primary mission will be to ensure customer satisfaction through proactive support, efficient problem-solving, and by identifying opportunities to upsell and cross-sell our innovative telecommunication solutions. This isn’t just a customer service role; it’s an opportunity to build lasting relationships, contribute directly to our commercial success, and make a tangible impact on our customers’ digital lives. You will be responsible for handling inquiries, resolving issues with empathy and professionalism, and guiding customers through their options for mobile plans, internet services, digital products, and more. We are looking for an individual who is not only a skilled communicator but also possesses a keen sales acumen, capable of translating customer needs into successful sales outcomes while maintaining the highest standards of service. This is an exciting chance to grow your career within a leading global telecommunications provider.
Key Responsibilities
- Engage with customers in a professional and friendly manner, providing comprehensive information about Etisalat products and services.
- Actively listen to customer needs and identify opportunities to promote suitable solutions, achieving individual and team sales targets.
- Handle customer inquiries, complaints, and service requests efficiently, ensuring timely and satisfactory resolution.
- Process new subscriptions, upgrades, and service modifications accurately and in accordance with company policies.
- Educate customers on product features, usage, and troubleshooting steps to enhance their overall experience.
- Maintain up-to-date knowledge of all Etisalat offerings, promotions, and industry trends.
- Collaborate with internal teams to escalate complex issues and ensure seamless customer service delivery.
- Maintain detailed records of customer interactions and sales activities.
- Contribute to a positive team environment and uphold Etisalat's brand image and values.
Required Skills
- Minimum of 1 year of experience in a customer service or sales role, preferably within the telecommunications or retail industry.
- Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a strong advantage).
- Proven track record of meeting or exceeding sales targets.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work effectively in a fast-paced and target-driven environment.
- Proficiency in basic computer applications and CRM software.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Experience with telecommunication products and services.
- Knowledge of local market dynamics and customer preferences in the UAE.
- Ability to speak additional languages commonly used in the UAE.
Perks & Benefits
- Competitive salary and attractive sales incentives.
- Comprehensive health insurance coverage.
- Paid annual leave and public holidays.
- Opportunities for professional development and career growth within a global organization.
- Employee discounts on Etisalat products and services.
- A vibrant and diverse work environment.
How to Apply
If you are ready to take on this exciting challenge and contribute to the success of a leading telecommunications company, we encourage you to apply. Please click on the application link below to submit your resume and cover letter directly through our careers portal. We look forward to reviewing your application.
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