About Company
Top Brass Group is a leading provider of integrated business solutions in Nigeria, with a strong presence in Jalingo, Taraba State. We are committed to delivering exceptional service and value to our clients, and we are always looking for talented individuals to join our team. We are a fast-growing company with a dynamic and supportive work environment. We value innovation, integrity, and teamwork, and we offer a competitive salary and benefits package.
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Job Description
As a Customer Care Sales Officer at Top Brass Group, you will be responsible for providing excellent customer service and support while driving sales growth. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and promoting our products and services. This role requires a blend of exceptional communication skills, sales aptitude, and problem-solving abilities. You will work collaboratively with other team members to ensure customer satisfaction and contribute to the overall success of the company. You will need to be comfortable working in a fast-paced environment and possess the ability to handle multiple tasks efficiently and effectively. Your responsibilities will include handling incoming calls, emails, and other communication channels; proactively identifying and resolving customer issues; generating leads and converting them into sales; maintaining accurate records of customer interactions; contributing to the development of sales strategies; and actively participating in team meetings and training sessions. This is a challenging yet rewarding position for someone who is passionate about providing excellent customer service and achieving sales targets. We are looking for an individual with a positive attitude, a strong work ethic, and a desire to grow with our company.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and other channels.
- Resolve customer issues efficiently and effectively.
- Generate leads and convert them into sales.
- Maintain accurate records of customer interactions.
- Contribute to the development of sales strategies.
- Participate in team meetings and training sessions.
- Promote company products and services.
- Meet or exceed sales targets.
Required Skills
- Excellent communication and interpersonal skills
- Strong sales and negotiation skills
- Problem-solving and decision-making abilities
- Proficiency in Microsoft Office Suite
- Customer service experience
- Ability to work independently and as part of a team
Preferred Qualifications
- Bachelor's degree in a relevant field
- 2+ years of experience in customer service or sales
- Experience using CRM software
Perks & Benefits
- Competitive salary
- Health insurance
- Paid time off
- Opportunities for professional development
- Bonus scheme based on sales performance
How to Apply
Click on the link below to apply for this exciting opportunity. We look forward to hearing from you!
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