About Company
BearingPoint is an independent management and technology consultancy with European roots and a global reach. We help clients succeed by turning their business strategy into reality with tangible results. With over 4,000 people and offices in more than 20 countries, we provide business consulting services that combine highly experienced consultants, a broad industry portfolio, and an entrepreneurial spirit. In Switzerland, our teams deliver innovative solutions across various sectors, helping organizations navigate complex digital transformations and enhance customer experiences. We pride ourselves on fostering a collaborative, supportive, and intellectually stimulating environment where employees can thrive professionally and contribute to impactful projects.
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Job Description
Are you a seasoned CRM professional with a passion for driving digital transformation and enhancing customer relationships? BearingPoint Switzerland is seeking a talented and experienced CRM Implementation Consultant to join our dynamic team in Zurich. In this pivotal role, you will be instrumental in guiding our diverse client base through the entire lifecycle of CRM implementation projects, from initial strategy and requirements gathering to solution design, configuration, deployment, and post-implementation support. You will work with leading CRM platforms such as Salesforce, Microsoft Dynamics 365, and SAP CRM, applying your expertise to tailor solutions that meet specific business needs and deliver measurable value.
This position offers a unique opportunity to collaborate with cross-functional teams, engage directly with key stakeholders at various organizational levels, and contribute to projects that redefine customer engagement strategies. You will leverage your analytical prowess, technical acumen, and exceptional communication skills to translate complex business challenges into effective CRM solutions. If you are driven by innovation, committed to excellence, and eager to make a significant impact in a consultancy setting, we encourage you to apply. Join BearingPoint and become a part of a culture that champions continuous learning, professional growth, and delivering outstanding client results.
Key Responsibilities
- Lead and participate in full lifecycle CRM implementation projects, from discovery and design to deployment and post-go-live support.
- Conduct detailed business analysis, gather requirements, and translate them into functional and technical specifications for CRM solutions.
- Design and configure CRM systems (e.g., Salesforce, MS Dynamics 365) to align with client business processes and strategic objectives.
- Manage data migration strategies, ensuring data integrity and successful transfer from legacy systems to new CRM platforms.
- Provide expert guidance on CRM best practices, architectural design, and integration strategies with other enterprise systems.
- Develop and deliver user training programs and documentation to ensure successful adoption of new CRM systems.
- Act as a trusted advisor to clients, facilitating workshops, presenting solutions, and managing stakeholder expectations.
- Collaborate with internal teams, including technical developers, project managers, and other consultants, to ensure project success.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Contribute to pre-sales activities, including solutioning, effort estimation, and proposal development.
Required Skills
- Minimum 3 years of hands-on experience in CRM system implementation (e.g., Salesforce, Microsoft Dynamics 365, SAP CRM).
- Proven ability to lead requirements gathering, business process mapping, and solution design workshops.
- Strong understanding of CRM functionalities across sales, service, and marketing domains.
- Excellent analytical, problem-solving, and communication skills, both written and verbal.
- Ability to work effectively in a team-oriented, client-facing environment.
- Proficiency in English; German and/or French language skills are a significant advantage.
- Demonstrated project management experience, including managing project scope, timelines, and budgets.
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
Preferred Qualifications
- Relevant CRM certifications (e.g., Salesforce Administrator, Salesforce Sales Cloud Consultant, Microsoft Certified: Dynamics 365 Functional Consultant).
- Experience with agile project methodologies (Scrum, Kanban).
- Prior consulting experience in a professional services firm.
- Master’s degree in a relevant discipline.
- Experience with data integration tools and techniques for CRM platforms.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health, accident, and pension benefits.
- Generous vacation allowance.
- Opportunities for continuous professional development and certification support.
- Access to a global network of experts and cutting-edge projects.
- Modern office environment in a prime Zurich location.
- Flexible working models (hybrid work) to promote work-life balance.
- Dynamic and inclusive company culture with regular team events and social gatherings.
- Contribution to public transport costs.
How to Apply
Interested candidates are invited to submit their application, including a cover letter and a detailed CV, through our career portal by clicking on the application link below. Please highlight your experience with CRM implementation projects and relevant certifications.
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