About Company
At Career.supersecrets, we connect unparalleled talent with distinguished private households across Northern Ireland. We understand the nuanced demands of bespoke service, meticulously matching professionals like you with environments where your expertise in discretion and seamless management is truly valued. Joining us means partnering with a firm dedicated to your career growth, ensuring you thrive in roles that offer both challenge and exceptional reward within a supportive framework.
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Job Description
Are you an exceptionally organised, discreet, and service-oriented professional looking for a unique opportunity within a prestigious private household in the scenic Lisburn area of Northern Ireland? Career.supersecrets is delighted to be seeking a dedicated and experienced Concierge to manage the daily operations and provide unparalleled support to a private family residence. This is a truly bespoke role, offering the convenience of private accommodation as part of the remuneration package, allowing you to fully immerse yourself in ensuring the smooth, efficient, and harmonious running of the household.
As the Private Household Concierge, you will be the central point of contact for all household needs, orchestrating a seamless living experience for the residents. Your proactive approach and meticulous attention to detail will be paramount in maintaining the highest standards across all aspects of property management, guest relations, and personal assistance. This pivotal role demands not only excellent administrative prowess but also a keen understanding of sophisticated service delivery, anticipating needs before they arise and executing solutions with elegance and efficiency.
Your daily tasks will be incredibly varied, ranging from managing household staff schedules and coordinating with external vendors for maintenance and repairs, to planning and executing special events and providing comprehensive personal assistance to the residents. Discretion, trustworthiness, and a professional demeanour are non-negotiable. You will be entrusted with sensitive information and privileged access, requiring an unwavering commitment to confidentiality. This position offers a rare chance to develop a profound professional relationship with a private client, contributing directly to their comfort and peace of mind in a beautifully managed home environment.
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We are looking for someone with a proven track record in luxury hospitality, private estate management, or a similar high-end service role. You will possess an innate ability to multitask under pressure, adapt to changing priorities, and maintain composure while upholding a consistently high level of service. If you thrive in an autonomous yet supportive environment, enjoy creating order and elegance, and are passionate about delivering exceptional bespoke service, we encourage you to apply. This role is more than just a job; it’s an opportunity to become an indispensable part of a private household, ensuring every detail is perfect and every expectation is surpassed.
Key Responsibilities
- Serve as the primary point of contact for all household operational needs and resident requests.
- Manage and coordinate schedules for household staff (cleaners, gardeners, etc.) and external vendors.
- Oversee property maintenance, ensuring timely repairs and proactive upkeep of the residence.
- Arrange travel, appointments, reservations, and personal errands for residents.
- Plan and execute private events, parties, and gatherings with impeccable attention to detail.
- Manage household budgets and expenses, maintaining accurate records.
- Handle incoming correspondence, phone calls, and guest reception with professionalism.
- Ensure the highest standards of cleanliness, organisation, and presentation throughout the property.
- Maintain strict confidentiality and discretion regarding all household matters.
- Anticipate needs and proactively offer solutions to enhance the residents' living experience.
Required Skills
- Minimum of 3 years' experience in a concierge, private household management, or luxury hospitality role.
- Exceptional organisational and time management abilities.
- Impeccable communication and interpersonal skills, both written and verbal.
- Proven track record of discretion, trustworthiness, and confidentiality.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Valid UK driving license and clean driving record.
- Ability to work autonomously and demonstrate initiative.
- Strong problem-solving skills and a proactive approach to challenges.
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages.
- Experience with household management software or smart home systems.
- First Aid certification.
- Understanding of local services and amenities in Lisburn and surrounding areas.
Perks & Benefits
- Competitive annual salary.
- Complimentary private accommodation within or adjacent to the residence.
- Generous holiday allowance.
- Opportunity to work in a prestigious and unique private household setting.
- Professional development and training opportunities.
- Contribution to utility bills related to accommodation.
How to Apply
To express your interest in this unique opportunity, please click the application link below. We kindly request that you submit a comprehensive CV along with a cover letter detailing your relevant experience and why you are the ideal candidate for a private household concierge role. Highlight your commitment to discretion and exceptional service. Only shortlisted candidates will be contacted for an interview.
