About Company
Are you ready to foster vibrant connections and make a tangible difference? At Career.supersecrets, we empower individuals to thrive in roles that truly matter. We’re seeking a passionate Community Hub Coordinator to join a dynamic team dedicated to creating inclusive, welcoming spaces for Londoners. This is an exciting opportunity to contribute to a mission-driven environment where your organizational prowess and community spirit will be celebrated. Join us in shaping positive impacts every day.
Advertisement
Job Description
Step into a pivotal role at the heart of London’s vibrant community scene. As a Community Hub Coordinator, you will be the linchpin connecting residents, partners, and our various programs within our dynamic community space. This multifaceted position demands a unique blend of hands-on operational management, exceptional community engagement, and meticulous administrative precision. Your primary mission will be to ensure the seamless daily operation of our hub, fostering an inclusive, welcoming, and safe atmosphere for all visitors, members, and collaborators.
You will be instrumental in managing the diverse array of daily activities, from coordinating schedules for meeting rooms and event spaces to supporting the execution of workshops, classes, and community gatherings. This involves everything from logistical setup and takedown, ensuring necessary equipment is available and functional, to managing external vendor relationships for catering or specialized services. A significant part of your role will involve being the first point of contact, warmly greeting visitors, answering inquiries with a helpful and knowledgeable approach, and providing information about our services and upcoming events.
Beyond direct interaction, you will oversee facility maintenance, collaborating with cleaning staff and external contractors to uphold the highest standards of cleanliness, safety, and operational efficiency. This includes managing inventory for supplies, processing bookings, handling basic IT troubleshooting, and ensuring all health and safety protocols are strictly adhered to. Your proactive approach will be crucial in identifying potential issues before they arise, guaranteeing our hub remains a consistently positive and functional environment.
Advertisement
This isn’t merely an administrative role; it’s a chance to actively build connections, facilitate learning, and contribute directly to the social fabric and well-being of the local London community. We are seeking an individual who is not only highly organized and detail-oriented but also possesses outstanding interpersonal and communication skills, coupled with a genuine passion for creating inclusive and supportive environments. You will work closely with diverse groups of people, ensuring their needs are met, their voices are heard, and their experiences within the hub are enriching and memorable. Your ability to multitask effectively, creatively problem-solve under pressure, and adapt quickly to evolving priorities will be key to your success in this fast-paced and rewarding position. Join a dedicated team that deeply values collaboration, innovation, and making a tangible difference in people’s lives, offering a supportive environment where your contributions are highly recognized and your professional growth is actively encouraged. Come help us cultivate a thriving community space where everyone truly feels at home and connected.
Key Responsibilities
- Oversee daily operations of the community hub, ensuring a welcoming and safe environment for all users.
- Coordinate and manage room bookings, event schedules, and resource allocation effectively.
- Act as the primary point of contact for visitors, members, and partners, providing excellent customer service.
- Manage inventory of office supplies, cleaning materials, and program resources, initiating reorders as needed.
- Assist with the setup and takedown of events, workshops, and meetings, including equipment preparation.
- Ensure facility cleanliness, orderliness, and strict adherence to health and safety regulations.
- Support various administrative tasks including data entry, record-keeping, and internal communications.
- Troubleshoot minor technical issues with AV equipment or IT systems to maintain functionality.
- Engage actively with community members to understand their needs, gather feedback, and foster participation.
- Process payments, donations, or membership applications accurately and securely.
- Collaborate closely with program managers and external partners to ensure smooth event execution and project delivery.
Required Skills
- Proven experience (2+ years) in a coordination, administrative, or customer service role.
- Excellent organizational and time management skills with an ability to manage multiple priorities.
- Strong verbal and written communication abilities, suitable for diverse audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Ability to work effectively both independently and as a valued member of a team.
- Demonstrated ability to multitask and prioritize tasks efficiently in a busy, dynamic environment.
- A genuine passion for community engagement, service, and creating inclusive spaces.
- Strong problem-solving skills and a proactive, solutions-oriented approach to challenges.
Preferred Qualifications
- Experience working specifically in a community center, non-profit organization, or public-facing environment.
- Familiarity with facility management software, booking systems, or CRM tools.
- Basic knowledge of audio-visual equipment operation and troubleshooting.
- Current First Aid certification or willingness to obtain one.
- Understanding of diverse community needs, cultural sensitivities, and local London demographics.
Perks & Benefits
- Competitive salary package and a robust pension scheme.
- Generous annual leave allowance to support work-life balance.
- Extensive opportunities for professional development and continuous training.
- A supportive, collaborative, and inspiring work environment.
- The chance to make a tangible contribution to meaningful community projects.
- Access to a comprehensive employee assistance program.
- Flexible working options considered where operational needs allow.
- Participation in the Cycle to Work scheme.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a tailored cover letter outlining their suitability for this role and their passion for community engagement. Please click on the application link below to apply for the job.
