About Company
Golden 1 Credit Union is California’s leading credit union, with over $20 billion in assets and more than 1.1 million members. As a not-for-profit financial cooperative, our primary mission is to improve the financial well-being of our members and the communities we serve. Headquartered in Sacramento with numerous branches across California, including a key presence in Elk Grove, we offer a full range of financial services. We are dedicated to delivering exceptional member satisfaction, fostering strong community involvement, and cultivating a supportive, growth-oriented work environment for our employees. Join us in making a positive difference.
Advertisement
Job Description
Are you a detail-oriented professional with a knack for effective communication and a commitment to helping others navigate challenging financial situations? Golden 1 Credit Union is seeking a dedicated Collections Specialist to join our dynamic team in Elk Grove, California. In this critical role, you will be instrumental in managing and recovering outstanding debts while simultaneously maintaining our members’ financial health and preserving strong, respectful relationships. Our ideal candidate is empathetic, possesses strong negotiation skills, and is adept at navigating sensitive financial discussions with the utmost professionalism and integrity. You will be responsible for communicating proactively with members regarding their past-due accounts, educating them on available options, and collaboratively working towards mutually beneficial solutions that support both the member and the credit union. This position offers a unique opportunity to make a tangible impact on our members’ lives and contribute significantly to the overall financial stability of our credit union. We are looking for someone who thrives in a fast-paced environment, can efficiently manage a high volume of accounts, and is driven by a desire to achieve resolution and support our cooperative principles. Join a team where your contributions are valued, your professional growth is actively encouraged, and you operate within a supportive, member-centric culture.
Key Responsibilities
- Contact members with past-due accounts via phone, email, and mail to negotiate and establish feasible repayment plans.
- Analyze account information and member financial situations thoroughly to determine the most appropriate and effective collection strategies.
- Educate members comprehensively on their loan agreements, available payment options, and relevant financial assistance programs.
- Process payments accurately, maintain meticulous records, and update member accounts with detailed notes on all interactions and discussions.
- Adhere strictly to all federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), and internal policies and procedures.
- Collaborate effectively with other internal departments, such as lending and loss mitigation, to explore alternative solutions for members experiencing financial hardship.
- Identify and escalate complex collection cases, potential fraud situations, or compliance issues to management as necessary.
- Assist in identifying trends, analyzing data, and developing proactive strategies to improve overall collection efficiency and reduce delinquency rates.
- Maintain a high level of confidentiality and discretion regarding sensitive member financial information at all times.
Required Skills
- Minimum of 2 years of experience in collections, accounts receivable, or a related financial services role.
- Proven ability to communicate effectively, both verbally and in writing, with a strong focus on active listening and empathy.
- Excellent negotiation and problem-solving skills, with a demonstrated track record of achieving positive outcomes.
- Proficiency in using collection software and general office applications (e.g., Microsoft Office Suite).
- Strong understanding of financial regulations and compliance related to debt collection.
- Demonstrated ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Experience working specifically in a credit union or banking environment.
- Bilingual proficiency (especially Spanish) is considered a significant asset.
- Certification in debt collection practices or financial counseling.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance plans for employees and their families.
- Generous paid time off (PTO) and a robust holiday schedule.
- 401(k) retirement plan with a competitive company match to support your future.
- Tuition reimbursement program for continuous learning and professional development.
- Opportunities for career advancement and growth within a large, stable organization.
- Employee assistance program (EAP) for personal and professional support services.
- Access to exclusive member benefits and preferential rates on financial services.
- A collaborative, supportive, and member-focused work environment.
How to Apply
Interested candidates are encouraged to apply directly through our official application portal. Please click the link below to submit your resume and cover letter. Ensure your application clearly highlights your relevant experience, demonstrates your empathetic approach, and explains why you are a great fit for Golden 1 Credit Union. We look forward to reviewing your application and potentially welcoming you to our team!
Advertisement
