About Company
Forcht Bank is a Kentucky-based community bank committed to providing exceptional financial services and building strong relationships with our clients. We are a growing organization that values its employees and fosters a collaborative and supportive work environment. We are seeking a highly motivated and results-oriented Client Success Associate to join our team and contribute to our continued success.
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Job Description
As a Client Success Associate at Forcht Bank, you will play a vital role in ensuring our clients have a positive and productive experience. You will be the primary point of contact for a portfolio of clients, proactively identifying and addressing their needs, and working collaboratively with internal teams to resolve any issues. This is a remote position, requiring strong self-management and communication skills. You will build strong, lasting relationships with clients, exceeding their expectations and driving client satisfaction. You will be responsible for on-boarding new clients, providing training and support, and ensuring the successful use of our products and services. You’ll also be responsible for collecting client feedback, identifying areas for improvement, and contributing to the ongoing development of our client success strategies. This role requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. You will be working closely with a supportive team, and have the opportunity to contribute directly to the success of a growing organization.
Key Responsibilities
- Build and maintain strong relationships with assigned clients.
- Proactively identify and address client needs.
- Resolve client issues efficiently and effectively.
- Onboard new clients and provide training and support.
- Collect client feedback and identify areas for improvement.
- Contribute to the development and improvement of client success strategies.
- Collaborate with internal teams to ensure client success.
- Track key performance indicators (KPIs) and report on client satisfaction.
- Attend regular team meetings and participate in training sessions.
Required Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office Suite
- Experience with CRM software (Salesforce preferred)
- Ability to manage multiple priorities and meet deadlines
- Customer-centric approach and dedication to client satisfaction
- Strong organizational and time management skills
- Ability to work independently and remotely
Preferred Qualifications
- Bachelor's degree in business administration or a related field
- Previous experience in a client-facing role
- Experience in the financial services industry
- Knowledge of banking products and services
Perks & Benefits
- Competitive salary and benefits package
- Paid time off and holidays
- Opportunities for professional development
- Supportive and collaborative work environment
- Remote work flexibility
How to Apply
Please submit your resume and cover letter through the application link below.
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