About Company
New Planet Hotels & Suites is a renowned hospitality establishment committed to providing exceptional guest experiences through unparalleled service and comfort. With a strong presence in key locations, our hotel in Orile-Iganmu, Lagos, prides itself on maintaining immaculate environments and a welcoming atmosphere for all our guests. We foster a culture of excellence, teamwork, and continuous improvement, offering our staff opportunities to grow within the vibrant hospitality sector. Join our dedicated team where your contributions are valued and directly impact our guests’ satisfaction.
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Job Description
We are seeking an experienced and highly motivated Cleaning Supervisor to oversee the daily operations of our hotel room cleaning services at New Planet Hotels & Suites in Orile, Lagos. This is a unique live-in opportunity, offering the convenience of on-site accommodation as part of your employment package. The ideal candidate will be a meticulous leader with a passion for cleanliness, an eye for detail, and excellent team management skills. You will be responsible for ensuring the highest standards of hygiene, tidiness, and presentation across all guest rooms and associated areas, playing a pivotal role in delivering a superior guest experience. Your day-to-day will involve supervising a team of dedicated housekeepers, conducting thorough room inspections, managing inventory, and fostering a productive and positive working environment. This role is perfect for someone who thrives in a dynamic hotel setting and is dedicated to maintaining an impeccable environment that reflects our brand’s commitment to quality and guest satisfaction. If you are a proactive problem-solver with a strong work ethic and a desire to contribute to a leading hospitality brand, we encourage you to apply and become a vital part of our New Planet family.
Key Responsibilities
- Supervise, train, and motivate a team of housekeepers to ensure efficient and high-quality room cleaning services.
- Conduct daily inspections of guest rooms and common areas to ensure adherence to the hotel's stringent cleanliness and presentation standards.
- Manage and monitor cleaning supplies and equipment inventory, ensuring adequate stock levels and proper usage to minimize waste.
- Develop and implement effective cleaning schedules and procedures to optimize productivity and guest satisfaction.
- Address guest requests and complaints regarding room cleanliness promptly and professionally, ensuring swift resolution and follow-up.
- Ensure compliance with all health, safety, and hygiene regulations, including proper handling of cleaning chemicals and waste disposal.
- Report any maintenance issues, damages, or safety hazards identified in guest rooms or public areas to the appropriate departments.
- Assist in the recruitment and onboarding of new housekeeping staff, providing ongoing coaching and performance evaluations.
Required Skills
- Minimum of 3 years of experience in housekeeping operations, with at least 1 year in a supervisory role, preferably within a hotel setting.
- Proven leadership and team management skills with the ability to inspire and motivate staff.
- Exceptional attention to detail and a strong commitment to maintaining high standards of cleanliness.
- Excellent communication and interpersonal skills, capable of interacting effectively with staff, management, and guests.
- Strong organizational and time management abilities to prioritize tasks and manage multiple responsibilities.
- Knowledge of various cleaning techniques, equipment, and chemical usage in a hospitality environment.
- Ability to work flexible hours, including weekends and public holidays, as required by hotel operations.
- Physical stamina to perform duties that may involve standing, walking, bending, and lifting.
Preferred Qualifications
- Diploma or certification in Hospitality Management, Housekeeping Operations, or a related field.
- Familiarity with hotel property management systems (PMS) for tracking room status.
- Certification in first aid or occupational health and safety.
- Previous experience in a live-in role within the hospitality industry.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Complimentary on-site live-in accommodation.
- Opportunities for professional growth and career advancement within the New Planet Hotels & Suites network.
- Staff meals during shifts.
- A supportive and dynamic work environment committed to employee well-being.
How to Apply
If you are ready to take on this exciting live-in opportunity and contribute your expertise to a leading hotel, we invite you to apply. Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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