About Company
A.A.S Security Services Upington is a leading name in providing comprehensive security solutions across the Northern Cape. With a steadfast commitment to protecting homes, businesses, and communities, we offer a wide array of services including armed response, alarm monitoring, guarding, and technical security installations. Our mission is to deliver peace of mind through unwavering vigilance, rapid response, and state-of-the-art technology. We pride ourselves on a professional, dedicated team that upholds the highest standards of integrity and service excellence. Join us and become part of a company that is instrumental in ensuring the safety and security of our valued clients.
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Job Description
Are you a highly organized, articulate individual with a passion for helping others and a knack for clear communication? A.A.S Security Services Upington is seeking dedicated Call Operators to join our dynamic team, covering both day and night shifts. This is a critical role at the heart of our operations, serving as the first point of contact for our clients and the operational hub for our security teams. As a Call Operator, you will play an indispensable role in ensuring the safety and security of our clients by efficiently managing incoming calls, processing alarms, and coordinating responses. You will be responsible for relaying vital information, dispatching rapid response units, and maintaining accurate records of all incidents and interactions. This position requires exceptional professionalism, the ability to think quickly under pressure, and a strong commitment to service excellence, especially given the sensitive nature of security operations. We are looking for individuals who thrive in a fast-paced environment and are prepared to contribute to a secure community, working across various shifts to provide uninterrupted service. Your contribution will directly impact our ability to respond effectively to emergencies and provide consistent support to our clients 24/7. This role offers an opportunity to be at the forefront of security operations, making a tangible difference in people’s lives, ensuring timely assistance and peace of mind for those we serve. Join a team where your vigilance and effective communication are paramount to our collective success and the well-being of the Upington community.
Key Responsibilities
- Answer incoming calls promptly and professionally, addressing client inquiries, service requests, and emergency situations.
- Monitor alarm systems and respond to activations according to established protocols, verifying incidents and dispatching appropriate personnel (e.g., armed response, police, paramedics).
- Log all calls, incidents, and dispatches accurately and meticulously into the company's dispatch system.
- Provide clear and concise instructions to security personnel in the field, ensuring efficient response and resolution.
- Maintain continuous communication with mobile units, tracking their status and location during incidents.
- Handle sensitive information with discretion and maintain strict confidentiality at all times.
- Assist clients with basic technical support related to their alarm systems or services.
- Escalate complex issues or critical incidents to management as per company guidelines.
- Collaborate effectively with team members during shift changes to ensure seamless handover of ongoing incidents and information.
- Adhere to all company policies, procedures, and relevant security regulations.
- Contribute to a positive and supportive team environment.
Required Skills
- Exceptional verbal and written communication skills in English (Afrikaans an advantage).
- Proven ability to remain calm and effective in high-pressure or emergency situations.
- Strong active listening skills and a customer-centric approach.
- Proficiency in using computer systems, dispatch software, and standard office applications.
- Excellent organizational skills with a keen eye for detail and accuracy.
- Ability to multitask efficiently and prioritize critical information.
- Reliable and punctual, with the flexibility to work day, night, weekend, and public holiday shifts.
- High level of integrity and professional ethics.
- Ability to work both independently and as part of a team.
- South African citizen or permanent resident with a valid work permit.
Preferred Qualifications
- Previous experience in a call centre, dispatch, or security monitoring environment.
- Knowledge of security protocols and alarm systems.
- First Aid and/or CPR certification.
- A clean criminal record.
- Proficiency in an additional South African official language.
Perks & Benefits
- Competitive salary package.
- Provident Fund contributions.
- Ongoing training and professional development opportunities.
- Opportunity to work in a vital role ensuring community safety.
- A supportive and professional work environment.
- Access to employee wellness programs.
How to Apply
Interested candidates are encouraged to apply by submitting their comprehensive CV and a cover letter detailing their suitability for this role and availability for shift work. Please click on the application link below to apply.
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