About Company
DoubleTree by Hilton Chicago / Oak Lawn is a premier destination for business and leisure travelers in the vibrant southwest Chicago suburbs. As part of the globally recognized Hilton family, we are deeply committed to providing exceptional hospitality, a warm welcome with our signature chocolate chip cookies, and memorable experiences for every guest who walks through our doors. Our beautifully appointed hotel features modern accommodations, versatile meeting and event spaces, and dedicated service that consistently sets us apart from the competition. We pride ourselves on fostering a culture of teamwork, continuous growth, and unparalleled guest satisfaction, creating an environment where our team members can thrive professionally and personally. Join our dynamic and vibrant team and contribute to our legacy of excellence in hospitality, making a significant impact on our guests’ most important moments.
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Job Description
Are you a highly organized, charismatic, and experienced leader with an undeniable passion for creating unforgettable events? DoubleTree by Hilton Chicago / Oak Lawn is seeking a dynamic and dedicated Banquet Manager to lead our exceptional events team. In this pivotal and high-impact role, you will be directly responsible for the seamless planning, flawless execution, and diligent supervision of all banquet and catering functions held within our prestigious venue. From intimate corporate meetings and executive retreats to grand, celebratory weddings and sophisticated social galas, you will be the driving force ensuring that every single event not only meets but consistently exceeds client expectations, all while upholding the renowned high standards of the DoubleTree by Hilton brand.
This role demands a meticulous eye for detail, exceptional problem-solving acumen, and an unwavering commitment to guest satisfaction. You will be tasked with managing, mentoring, and inspiring a talented team of banquet professionals, overseeing all operational aspects – from initial setup and elegant service delivery to efficient teardown – and working hand-in-hand with clients to meticulously bring their unique visions to life. If you thrive in a fast-paced, high-energy environment, possess strong leadership capabilities that motivate and guide a team, and are eager to contribute your expertise to a world-class hospitality team, we wholeheartedly invite you to apply. This is an incredible opportunity to truly shape memorable moments for our guests and accelerate your career trajectory with a leading hotel brand that values innovation and excellence.
Key Responsibilities
- Lead, train, supervise, and motivate the entire banquet team, ensuring high performance, strict adherence to all service standards, and fostering a positive and collaborative working environment.
- Oversee all aspects of banquet event execution, including precise setup, elegant service, and efficient breakdown, ensuring timely completion and impeccable presentation.
- Collaborate closely and proactively with clients, the sales department, and the culinary team to thoroughly understand event requirements, finalize intricate details, and ensure the successful delivery of all services.
- Manage banquet budgets meticulously, control labor costs, conduct inventory management, and handle supply ordering to optimize profitability without ever compromising on quality or guest experience.
- Conduct comprehensive pre-event briefings and post-event debriefings with staff to review event details, proactively address potential issues, and gather valuable feedback for continuous operational improvement.
- Ensure strict compliance with all health, safety, and sanitation regulations, as well as all established hotel policies and procedures to maintain a safe and welcoming environment.
- Address and resolve guest complaints or concerns promptly, professionally, and efficiently, always maintaining the highest level of guest satisfaction and brand reputation.
- Maintain accurate and detailed records of all events, staffing schedules, and inventory levels for effective departmental management and reporting.
- Actively participate in departmental meetings, offering insightful contributions and strategic input, and contributing to the overall planning and success of the banquet department.
Required Skills
- Proven leadership and team management skills with a demonstrated track record of inspiring, motivating, and developing staff.
- Exceptional organizational skills and the ability to manage multiple complex events simultaneously with precision and attention to detail.
- Strong interpersonal and communication skills, both verbal and written, for effectively interacting with clients, staff, and management at all levels.
- Proficiency in hospitality management software and point-of-sale (POS) systems (e.g., Opera, Micros).
- Ability to work flexible hours, including evenings, weekends, and holidays, as dictated by dynamic event schedules.
- Demonstrated ability to make sound decisions under pressure and resolve complex operational or client issues effectively and calmly.
- A minimum of 3 years of progressive experience in banquet operations or event management, preferably within a full-service hotel environment.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a closely related field.
- Certification in Food Safety (e.g., ServSafe Manager) and Alcohol Service (e.g., BASSET or equivalent).
- Extensive experience with Hilton brand standards and operational procedures.
- In-depth knowledge of local market trends, preferred vendors, and emerging event technologies.
- Previous sales and marketing experience related to event bookings and client acquisition.
Perks & Benefits
- Competitive salary and performance-based incentive programs.
- Comprehensive health, dental, and vision insurance plans for you and your family.
- Generous paid time off, including vacation, sick leave, and company-recognized holidays.
- 401(k) retirement plan with attractive company matching contributions.
- Exclusive Hilton Team Member Travel Program, offering significantly discounted rates at Hilton properties worldwide.
- Extensive opportunities for professional development, training, and career advancement within Hilton's global network.
- Employee meal program and access to various on-site amenities.
- A supportive, collaborative, and dynamic work environment focused on achieving collective excellence.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights your relevant experience in banquet and event management.
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