About Company
Bank of Kigali Plc is Rwanda’s largest commercial bank by assets, with a proud history spanning over five decades. Established in 1966, BK has grown to become a leading financial institution, deeply embedded in the economic fabric of Rwanda. We are committed to fostering national development by providing innovative and accessible financial solutions to individuals, SMEs, and corporate clients. Our mission is to transform lives through finance, creating sustainable value for our shareholders, customers, employees, and the communities we serve. At Bank of Kigali, we believe in a culture of excellence, integrity, and customer-centricity, driven by a dedicated team of professionals who are passionate about making a difference. As a publicly listed company on both the Rwanda Stock Exchange and the Nairobi Securities Exchange, we maintain the highest standards of corporate governance and transparency. Join us and be part of a dynamic team shaping the future of banking in Rwanda.
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Job Description
Are you a highly driven, results-oriented professional with a passion for building lasting relationships and driving business growth in the financial sector? Bank of Kigali Plc is seeking an exceptional Bank Relationship Manager to join our dynamic team in Kigali. This pivotal role involves managing a portfolio of key corporate and/or SME clients, understanding their unique financial needs, and proactively offering tailored banking solutions that help them achieve their business objectives. You will be instrumental in expanding our market share, enhancing customer loyalty, and contributing significantly to the bank’s strategic growth initiatives. The ideal candidate possesses a deep understanding of banking products, excellent communication and negotiation skills, and a proven track record of exceeding sales targets while upholding the highest standards of customer service and ethical conduct. This is an unparalleled opportunity to work with Rwanda’s leading financial institution, where your expertise will directly impact client success and the nation’s economic progress. You will leverage your market insights to identify new business opportunities, cross-sell a wide range of banking products and services—from sophisticated credit facilities and trade finance solutions to cutting-edge digital banking platforms—and ensure a seamless and superior client experience. We are looking for an individual who thrives in a fast-paced, challenging environment, can forge strong connections with C-suite executives and business owners, and is dedicated to delivering exceptional value that goes beyond mere transactions. Your strategic thinking and proactive approach will be key to identifying emerging market needs and positioning Bank of Kigali as the preferred financial partner for our clients.
Key Responsibilities
- Manage and grow a dedicated portfolio of corporate and/or SME clients, fostering long-term relationships.
- Proactively identify client needs and cross-sell appropriate banking products and services, including loans, deposits, trade finance, treasury solutions, and digital banking platforms.
- Achieve and exceed assigned sales targets and revenue objectives.
- Conduct thorough financial analysis and risk assessments to structure appropriate credit facilities and ensure sound lending decisions.
- Prepare detailed credit proposals and present them to relevant approval committees.
- Monitor client accounts, ensuring compliance with banking regulations and internal policies.
- Provide exceptional customer service, acting as the primary point of contact for all client inquiries and banking needs.
- Stay abreast of market trends, competitor activities, and industry developments to identify new business opportunities and inform product innovation.
- Collaborate effectively with internal teams such as Credit, Operations, Treasury, and Product Development to deliver integrated solutions.
- Participate in business development activities, including networking events and client visits, to expand the bank's client base.
Required Skills
- Bachelor's degree in Business Administration, Finance, Economics, or a related field
- Minimum of 3-5 years of proven experience in relationship management, sales, or business development within the banking or financial services sector
- Strong understanding of banking products, services, and financial markets
- Demonstrated ability to acquire, retain, and grow client portfolios
- Excellent sales, negotiation, and presentation skills
- Exceptional interpersonal and communication skills, both written and verbal, in English and Kinyarwanda
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- High level of integrity, professionalism, and customer-centricity
Preferred Qualifications
- Master's degree in a relevant field
- Professional certification in banking or finance (e.g., ACI, ACCA, CPA, CFA)
- Experience with specific client segments (e.g., Corporate Banking, SME Banking)
- Fluency in French is an added advantage
- Proven track record of exceeding aggressive sales targets in a competitive environment
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health insurance for you and your dependents
- Opportunities for professional development and career advancement
- Contributions to a retirement savings scheme
- Supportive and collaborative work environment
- Access to discounted banking products and services
- Paid time off and holidays
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter outlining their suitability for this role. Please click on the application link below to apply. Only shortlisted candidates will be contacted for an interview.
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