About Company
Are you ready to unlock your potential in Nigeria’s vibrant hospitality sector? Career.supersecrets is a premier talent acquisition firm, dedicated to connecting exceptional individuals with leading hotels and resorts across Lagos. We pride ourselves on understanding both our candidates’ aspirations and our clients’ unique operational needs, ensuring perfect placements. For front desk professionals seeking a dynamic environment and genuine career progression, we offer unparalleled opportunities to thrive. Join our network and discover where your passion for service can truly shine, matched with employers who value your dedication.
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Job Description
We are actively seeking a highly motivated, empathetic, and customer-centric Hotel Receptionist – Front Desk Staff to join the team of a prestigious hotel located in the exclusive Ikoyi district of Lagos. This exceptional opportunity is tailored for an individual with a profound passion for hospitality, eager to make a significant impact by providing an outstanding first impression and ensuring a seamless, memorable experience for every guest. As the primary point of contact and the welcoming face of the hotel, you will play a pivotal role in cultivating an inviting and sophisticated atmosphere, managing all guest interactions with the utmost professionalism, and meticulously upholding operational efficiency at the front desk. This position is ideally suited for someone who thrives in a vibrant, fast-paced luxury environment, possesses exemplary communication and interpersonal skills, and genuinely enjoys going above and beyond to assist and delight guests.
Your daily responsibilities will be dynamic and multifaceted, encompassing everything from handling swift and accurate guest check-ins and check-outs, processing new reservations and modifying existing ones with meticulous attention to detail, to expertly addressing a diverse range of guest inquiries, special requests, or concerns promptly and courteously. We are specifically looking for a proactive individual who can anticipate guest needs, resolve unforeseen issues with grace and resourcefulness, and consistently elevate the guest experience. Beyond these essential front-of-house operations, you will also be entrusted with maintaining precise guest records, processing various forms of payments securely, and fostering seamless coordination with other vital hotel departments—such as housekeeping, concierge, and food & beverage—to ensure all guest requirements are met efficiently and to the highest standards. Crucially, this role offers not just a job, but a pathway to building a rewarding career within the luxurious hospitality sector, uniquely complemented by the significant benefit of on-site room and board. This provision ensures convenience, reduces living expenses, and fosters a supportive, communal atmosphere among dedicated staff members. If you are passionate about delivering top-tier service, possess an innate desire to create unforgettable guest experiences, and aspire to grow professionally within a renowned hospitality brand, we warmly encourage you to apply and become a vital part of a team committed to unparalleled excellence.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently.
- Manage reservations, modifications, and cancellations with accuracy using hotel management software.
- Address guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Handle cash, credit card, and other payment transactions accurately and securely.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Maintain a tidy and organized front desk area, ensuring a professional appearance.
- Communicate effectively with other departments (housekeeping, maintenance, F&B) to fulfill guest needs.
- Assist guests with luggage handling and transportation arrangements when necessary.
- Process wake-up calls and special requests, ensuring timely delivery of services.
- Monitor and respond to guest feedback, both in-person and through online platforms.
- Uphold hotel security procedures and maintain guest privacy at all times.
Required Skills
- Minimum of 1 year of experience in a front desk or customer service role, preferably in hospitality.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel management systems (e.g., Opera, Fidelio, or similar).
- Strong interpersonal and problem-solving abilities.
- Ability to multi-task and work efficiently under pressure.
- Impeccable appearance and professional demeanor.
- Basic computer literacy (MS Office Suite).
Preferred Qualifications
- Higher National Diploma (HND) or Bachelor's Degree in Hospitality Management, Tourism, or a related field.
- Knowledge of an additional language (e.g., French, Yoruba).
- Experience in a luxury hotel environment.
- First Aid and CPR certification.
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Complimentary Room & Board (accommodation and meals provided on-site).
- Opportunities for professional development and career advancement within the hospitality sector.
- Access to staff recreational facilities.
- Supportive and dynamic work environment.
- Paid time off and holiday benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your experience in customer service and hospitality. We look forward to reviewing your application and potentially welcoming you to a rewarding career.
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