About Company
Are you passionate about helping customers discover their unique style? Career.supersecrets champions exceptional retail talent, linking skilled professionals with dynamic opportunities in the heart of Muhanga’s vibrant shopping scene. We believe in fostering environments where personal shoppers can truly shine, delivering unparalleled customer service and styling expertise. Join a team where your keen eye for fashion and dedication to client satisfaction are not just valued, but celebrated. We empower you to build lasting relationships and make every shopping journey memorable. Discover your next career move with us.
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Job Description
We are seeking a highly motivated and style-savvy Personal Shopper to join a prestigious retail chain operating in Muhanga. This is an incredible opportunity for an individual with a passion for fashion, an exceptional understanding of current trends, and a genuine desire to provide unparalleled customer service. As a Personal Shopper, you will be the ultimate style advisor, dedicated to curating unique and personalized shopping experiences for our valued clientele. You will play a pivotal role in building strong, lasting relationships with customers, understanding their preferences, lifestyle, and wardrobe needs to recommend products that perfectly align with their individuality.
Your day will involve more than just selling; it’s about crafting a narrative around our collections, educating customers on fabrics, fits, and versatility, and ultimately transforming their shopping trips into memorable style journeys. You will be responsible for proactively engaging with clients, managing appointments, maintaining an updated client book, and consistently exceeding sales targets through expert product knowledge and persuasive styling advice. This role requires not only a keen eye for detail and aesthetics but also strong organizational skills to manage inventory, arrange fitting rooms, and ensure a seamless service experience from start to finish. If you thrive in a fast-paced retail environment, love connecting with people, and have a proven track record in luxury retail or personalized sales, we invite you to bring your expertise to our growing team. You will be instrumental in enhancing our brand’s reputation for excellence and personalized service within the Muhanga community and beyond.
Key Responsibilities
- Provide expert, personalized styling advice and product recommendations to customers.
- Build and maintain a strong client base through proactive outreach, follow-ups, and exceptional service.
- Schedule and manage personal shopping appointments efficiently.
- Achieve and exceed individual sales targets and key performance indicators.
- Stay informed about current fashion trends, new arrivals, and competitor activities.
- Assist with visual merchandising and ensure the personal shopping area is well-maintained and organized.
- Process sales transactions accurately and handle returns/exchanges professionally.
- Collaborate with store management and team members to enhance overall store performance and customer satisfaction.
- Provide constructive feedback on product performance and customer preferences to management.
- Represent the brand with professionalism and uphold its high standards of customer service.
Required Skills
- Proven experience as a Personal Shopper or in a similar high-end retail sales role (2+ years).
- Exceptional interpersonal and communication skills.
- In-depth knowledge of fashion trends, styling techniques, and garment care.
- Strong ability to build rapport and cultivate lasting client relationships.
- Goal-oriented with a proven track record of meeting or exceeding sales targets.
- Proficiency in basic computer applications and point-of-sale (POS) systems.
- Excellent organizational and time management skills.
- A keen eye for detail and aesthetics.
Preferred Qualifications
- Bachelor's degree or diploma in Fashion Merchandising, Retail Management, or a related field.
- Experience working with luxury brands or in a high-volume retail environment.
- Multilingual proficiency (especially Kinyarwanda and English; French is a plus).
- Established client book from previous roles.
Perks & Benefits
- Competitive base salary plus attractive commission structure.
- Generous staff discount on merchandise.
- Opportunities for professional development and advanced styling training.
- A dynamic and supportive work environment.
- Career growth opportunities within an expanding retail chain.
- Health and wellness programs.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and learning how your passion for style and customer service can contribute to our team.
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