About Company
At Career.supersecrets, we pride ourselves on curating exceptional dining experiences in Lagos’s most vibrant locales. We are not just a brand; we are a dedicated team committed to culinary excellence and impeccable service delivery. Joining us means becoming part of an organization that deeply values its people, providing a supportive and growth-oriented environment. We empower our supervisors to lead with creativity and passion, fostering a culture where every team member thrives. If you’re a driven supervisor ready to elevate a dynamic restaurant operation, your ideal opportunity awaits.
Advertisement
Job Description
The role of Restaurant Supervisor – Kitchen & Dining (Staff Lodging) at our premium establishment in Lekki Phase 1, Victoria Island, is a pivotal position for an experienced and passionate hospitality professional. You will be instrumental in overseeing the seamless daily operations of both our bustling kitchen and elegant dining areas, ensuring an exceptional guest experience from arrival to departure. This comprehensive role requires a keen eye for detail, strong leadership capabilities, and a deep understanding of food safety, service standards, and inventory management. You will be responsible for upholding our reputation for culinary excellence and superior customer service, fostering a positive and productive work environment for our dedicated team. Beyond the operational aspects, you will play a key role in managing and developing staff, conducting regular training sessions, and implementing performance improvement plans. Your leadership will directly impact staff morale, operational efficiency, and ultimately, guest satisfaction.
This is more than just a supervisory role; it’s an opportunity to shape the future of our restaurant, implement innovative ideas, and contribute to a vibrant culinary scene. We are looking for someone who thrives under pressure, is an exceptional problem-solver, and can inspire a team to achieve outstanding results consistently. The ideal candidate will also understand the unique dynamics of a venue that supports staff lodging, ensuring a holistic, supportive environment for our entire team. You’ll be a crucial link between management and front-line staff, ensuring policies are adhered to, and a high standard of service is maintained across all shifts, demonstrating exemplary conduct at all times.
Your daily tasks will involve hands-on supervision, from ensuring timely food preparation and impeccable plating to overseeing table service, guest relations, and the overall ambiance of the dining space. You will actively participate in staff training, focusing on continuous improvement in service delivery, upselling techniques, and conflict resolution. Moreover, a critical component of this role involves meticulous attention to operational efficiency, including waste reduction, inventory control, and adherence to budgetary guidelines. We expect you to maintain a thorough understanding of current market trends and guest preferences to continuously elevate our offerings. This position demands a proactive approach to problem-solving and a commitment to fostering a culture of excellence and teamwork, ensuring that both our guests and our valued staff have an outstanding experience with us.
Advertisement
Key Responsibilities
- Supervise and coordinate daily kitchen and dining operations, ensuring smooth and efficient service flow.
- Manage and train front-of-house and back-of-house staff, including scheduling, performance reviews, and conflict resolution.
- Monitor food preparation, presentation, and quality to consistently meet our high standards.
- Oversee inventory management, ordering, and stock rotation to minimize waste and control costs.
- Ensure compliance with all health, safety, and hygiene regulations in both kitchen and dining areas.
- Handle guest inquiries, complaints, and feedback promptly and professionally to ensure satisfaction.
- Implement and enforce operational policies and procedures to maintain consistency and efficiency.
- Assist in menu development and special event planning.
- Maintain equipment functionality and coordinate necessary repairs.
- Conduct regular pre-shift meetings to communicate daily specials, service expectations, and operational updates.
- Foster a positive and collaborative team environment.
- Monitor and manage cash handling procedures and end-of-day reconciliation.
- Contribute to the upkeep and smooth functioning of facilities that support staff lodging, ensuring overall staff welfare.
Required Skills
- Proven experience in a supervisory role within the hospitality industry.
- Excellent leadership and team management abilities.
- Strong knowledge of restaurant operations, including both kitchen and dining service.
- Exceptional customer service and communication skills.
- Ability to work under pressure and handle challenging situations gracefully.
- Proficiency in POS systems and inventory software.
- Understanding of food safety and hygiene regulations.
- Problem-solving and decision-making capabilities.
- Organizational and time management skills.
- Fluency in English.
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Experience with fine dining establishments.
- Certification in Food Safety and Hygiene.
- Knowledge of local and international culinary trends.
- Ability to speak additional local languages (e.g., Yoruba, Igbo, Hausa).
Perks & Benefits
- Competitive salary and performance-based incentives.
- On-site Staff Lodging.
- Comprehensive health benefits package.
- Opportunities for professional development and career growth.
- Meal allowances during shifts.
- A dynamic and supportive work environment.
- Paid time off and holidays.
How to Apply
Ready to take the next step in your hospitality career? We invite qualified candidates to submit their applications by clicking on the link below. Please include your updated CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
