About Company
Ryohin Keikaku Co., Ltd., globally recognized as MUJI, is a leading Japanese retail company that passionately develops a wide variety of household goods, apparel, and food products. Founded in 1980, MUJI’s core philosophy is deeply rooted in simplicity, quality, and a unique ‘no-brand’ approach, placing emphasis on essential functionality, thoughtful design, and sustainable practices. Our extensive range of products is meticulously designed to be universally useful and aesthetically pleasing, seamlessly integrating into and enhancing daily life. With a significant global presence, boasting over 1,000 stores worldwide, MUJI is steadfastly committed to minimizing waste, optimizing material usage, and creating a comfortable, harmonious lifestyle for our diverse customer base. We cultivate a work environment that champions mutual respect, collaborative teamwork, and continuous personal and professional development, encouraging all our employees to thrive. Joining MUJI means becoming an integral part of a globally recognized brand dedicated to enriching lives through exceptionally designed products and a strong, supportive community.
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Job Description
We are actively seeking a highly motivated, versatile, and detail-oriented individual to join our dynamic team in Tokyo as a Shop Assistant & Bookkeeper. This unique dual role presents an exciting and challenging opportunity to be an integral part of our daily retail operations while simultaneously ensuring the meticulous financial accuracy and efficiency of our store. As a Shop Assistant, you will serve as the vibrant face of MUJI, providing exemplary customer service that embodies our brand’s commitment to simplicity and quality. Your responsibilities will include warmly greeting shoppers, expertly assisting them with product selections across our diverse range of household goods, apparel, and food, and fostering an inviting and well-organized store environment. You will be instrumental in maintaining our signature visual merchandising standards, processing transactions efficiently and accurately using our point-of-sale systems, and actively contributing to our sales objectives. Your proactive engagement will be crucial in creating a pleasant and memorable shopping experience for every customer.
Complementing your retail duties, your Bookkeeper capacity will entrust you with the critical responsibility for the precise and timely recording of all daily financial transactions. This encompasses comprehensive sales reconciliation, meticulous cash handling, processing vendor invoices, and maintaining organized basic financial records. You will conduct diligent data entry, prepare essential daily and weekly financial reports for internal management, and support the store management team with vital financial oversight. This position demands a rare blend of exceptional interpersonal skills, a genuinely proactive attitude, and a robust aptitude for numerical accuracy and systematic organization. You will be a cornerstone in ensuring the smooth and seamless day-to-day operations of our store, excelling both on the bustling sales floor and in the crucial administrative tasks behind the scenes. If you are passionate about customer engagement, thrive in a fast-paced retail environment, and possess a keen eye for detail in financial administration, we wholeheartedly encourage you to apply and become a valued, multifaceted member of the MUJI family, contributing to our continued success and unique brand experience.
Key Responsibilities
- Provide outstanding customer service, warmly greeting customers, assisting with product inquiries, selections, and purchases.
- Operate the Point-of-Sale (POS) system accurately and efficiently, handling cash, credit, and other payment transactions.
- Maintain the cleanliness, organization, and visual merchandising standards of the sales floor, fitting rooms, and stockroom.
- Receive, unpack, and replenish merchandise, ensuring proper stock rotation and accurate inventory counts.
- Assist with inventory management tasks, including stock transfers, returns, and preparation for physical counts.
- Perform daily reconciliation of sales receipts, cash, and credit card transactions, ensuring all figures balance.
- Prepare daily bank deposits and ensure adherence to secure cash handling procedures.
- Accurately record daily sales data, expenses, petty cash transactions, and other financial activities into the store's accounting system.
- Process vendor invoices, verifying details, obtaining necessary approvals, and ensuring timely payment processing.
- Generate basic financial reports for store management, highlighting daily and weekly sales performance and key financial metrics.
- Assist with general administrative tasks as needed to support smooth store operations and management.
- Address and resolve customer issues, complaints, and product returns professionally and efficiently, escalating when necessary.
Required Skills
- Proven experience in retail customer service or a similar client-facing role.
- Demonstrable experience in basic bookkeeping, accounting support, or financial administration.
- Proficiency in Japanese (JLPT N2 or higher recommended for effective communication) and English communication skills.
- Strong numerical aptitude, exceptional attention to detail, and accuracy for financial tasks.
- Basic computer proficiency, including experience with POS systems and Microsoft Office Suite (especially Excel).
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work effectively and efficiently in a fast-paced retail environment, including flexible hours, weekends, and holidays.
- Strong organizational skills and the ability to multitask and prioritize effectively.
Preferred Qualifications
- Prior experience working in a retail environment in Japan.
- Familiarity with Japanese accounting software (e.g., Yayoi Kaikei, Freee, MF Cloud Kaikei).
- A genuine passion for MUJI products, brand philosophy, and sustainable living.
- Ability to adapt quickly to new systems, procedures, and evolving business needs.
- Experience with inventory management systems and processes.
Perks & Benefits
- Comprehensive health, welfare, and social insurance benefits (e.g., health insurance, pension, employment insurance).
- Generous employee discount on MUJI products across all categories.
- Paid time off, including annual leave and national holidays, ensuring work-life balance.
- Opportunities for professional development and career advancement within a global, renowned company.
- Commuting allowance to cover travel expenses.
- Regular employee training programs to enhance skills and product knowledge.
- A positive, collaborative, and supportive work environment.
- Bonus opportunities based on company and individual performance.
How to Apply
Interested candidates are invited to submit their application through our official recruitment portal. Please click on the link below to apply for this exciting opportunity. Ensure your resume and cover letter clearly outline your relevant experience in both retail operations and bookkeeping, highlighting your skills and enthusiasm for this dual role.
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