About Company
Are you ready to kickstart your career in hospitality? Career.supersecrets partners with leading resorts across Kenya, offering unparalleled opportunities for growth and development. We are passionate about connecting talented individuals with roles where they can truly shine, even at an entry level. For Night Auditors, this means an environment that values meticulousness, customer service, and a calm demeanor during the night shift. Join a network that believes in nurturing potential, providing the perfect stepping stone into the dynamic world of hotel management, ensuring your first professional experience is both impactful and rewarding.
Advertisement
Job Description
Are you an early bird or a night owl looking to launch your career in the exciting world of hospitality? Career.supersecrets is actively seeking a diligent and detail-oriented individual to join our esteemed partner resort in Vihiga, Vihiga County as an Entry Level Night Auditor. This full-time, on-site role offers a unique opportunity to be the calm, reassuring face of our resort during the quieter hours, playing a crucial part in ensuring seamless operations and exceptional guest experiences around the clock.
As a Night Auditor, you are the essential link between the resort’s daily operations, bridging the gap from one day to the next. Your primary responsibility will be to meticulously perform the daily audit of all guest accounts, revenue, and payments, ensuring absolute accuracy and preparing comprehensive reports for the morning management team. This involves reconciling all financial transactions from various departments, posting room charges, and diligently verifying cash and credit card settlements. Beyond the numbers, you will serve as a frontline guest service professional, warmly assisting late arrivals with check-ins, efficiently processing early morning departures, and addressing any guest inquiries or concerns that may arise during your shift with a calm, empathetic, and helpful demeanor. You will be instrumental in managing reservation changes, special requests, and ensuring the smooth flow of information to subsequent shifts.
This is an ideal position for someone who thrives in a quiet yet highly responsible environment, possesses excellent organizational skills, and has a natural aptitude for numbers. While this is an entry-level role, a strong commitment to accuracy, impeccable customer service, and the ability to work independently are paramount. You will receive comprehensive training to master the intricacies of hotel operations, gaining invaluable experience in front office procedures, financial reconciliation, security protocols, and adept problem-solving within a dynamic resort setting. Your shift will also involve conducting property rounds to ensure safety and security, and preparing facilities for the upcoming day.
Advertisement
You’ll be part of a supportive team, even during the night hours, with clear procedures and resources readily available to you. Your ability to anticipate guest needs, maintain strict security protocols, and ensure guest comfort will contribute significantly to the overall success and stellar reputation of the resort. If you’re looking for a foundational role where you can grow, learn, and make a tangible impact from day one, we invite you to apply. This is more than just a job; it’s the start of a rewarding and promising career journey in the vibrant hospitality industry.
Key Responsibilities
- Perform night audit procedures, reconciling daily transactions and ensuring accuracy of financial records.
- Manage guest check-ins and check-outs, processing payments and assigning rooms efficiently during late hours.
- Respond to guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Prepare and distribute daily reports for management, including occupancy, revenue, and other relevant operational data.
- Conduct security walks and property inspections to ensure the safety and security of guests and resort premises.
- Process wake-up calls and provide information about resort services and local attractions.
- Maintain a clean and organized front desk area.
- Assist with other front office duties as required, including answering phones and light administrative tasks.
Required Skills
- Strong numerical and analytical skills
- Excellent communication and interpersonal skills
- Proficiency in basic computer applications (MS Office)
- Ability to work independently and with minimal supervision
- High level of integrity and attention to detail
- Reliability and punctuality
- Ability to handle challenging situations calmly and professionally
Preferred Qualifications
- Previous experience in a customer service role, preferably in hospitality
- Familiarity with Property Management Systems (PMS)
- Certificate or diploma in Hospitality Management or a related field
- Fluency in Kiswahili and English
Perks & Benefits
- Competitive entry-level salary
- Opportunity for career growth within the hospitality sector
- Comprehensive training and mentorship program
- Staff meals during shifts
- Access to resort facilities (e.g., gym, discounted stays)
- A supportive and dynamic work environment
How to Apply
Are you ready to embrace the challenge and join a vibrant team? If you possess the required skills and a passion for hospitality, we encourage you to apply! Please click on the application link below to submit your detailed resume and a cover letter outlining your interest in the Night Auditor position and why you believe you are a great fit for Career.supersecrets and our resort partners. We look forward to reviewing your application.
