About Company
Career.supersecrets offers unparalleled opportunities for dedicated hospitality professionals ready to elevate their careers. We pride ourselves on connecting exceptional talent with leading hotels that value service excellence and employee well-being. For a Hotel Receptionist seeking stability, growth, and a supportive environment, we partner with establishments providing not just a role, but a home. Join our network and discover where your passion for guest services can truly flourish, making a tangible difference every day in a vibrant community.
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Job Description
Are you a highly organized, customer-focused individual with a passion for creating exceptional guest experiences? Career.supersecrets is actively recruiting on behalf of a reputable hotel in the bustling Alimosho area of Lagos for a dedicated Hotel Receptionist – Front Desk Staff. This pivotal role is the first point of contact for guests, setting the tone for their entire stay. You will be responsible for providing a warm welcome, efficient check-in/check-out procedures, and comprehensive assistance throughout their visit. We are looking for someone who thrives in a dynamic environment, possesses excellent communication skills, and has a natural ability to anticipate guest needs and resolve issues with professionalism and grace. This isn’t just a job; it’s an opportunity to grow within the vibrant hospitality sector, with the added benefit of room and board provided, ensuring comfort and convenience as you advance your career. If you’re ready to be an ambassador for guest satisfaction and contribute to a team dedicated to excellence, we encourage you to apply. Your ability to maintain composure under pressure, attention to detail, and a proactive approach to service will be key to your success in this rewarding position.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Process guest check-outs accurately and swiftly, handling payments and issuing receipts.
- Answer multi-line phones, direct calls, and take messages with professionalism.
- Respond promptly and courteously to guest inquiries, requests, and complaints, providing comprehensive information about hotel services, facilities, and local attractions.
- Manage room reservations, modifications, and cancellations through the hotel's property management system (PMS).
- Maintain a clean, tidy, and organized front desk and lobby area.
- Handle guest mail, messages, and wake-up calls efficiently.
- Collaborate with other hotel departments (housekeeping, maintenance, restaurant) to ensure seamless guest service.
- Process financial transactions, maintain a balanced cash drawer, and prepare daily reports.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Proven experience as a Hotel Receptionist or Front Desk Agent.
- Excellent verbal and written communication skills in English.
- Proficiency in using Property Management Systems (PMS) – knowledge of Opera PMS is a plus.
- Strong customer service orientation with a pleasant and professional demeanor.
- Ability to handle stressful situations and work effectively under pressure.
- Exceptional organizational and multitasking abilities.
- Attention to detail and accuracy in all tasks.
- Basic computer literacy (MS Office Suite).
Preferred Qualifications
- OND/HND/BSc in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., Yoruba, Igbo, Hausa) is an advantage.
- Previous experience in a hotel within Lagos or a similar fast-paced environment.
- Familiarity with local attractions, transportation, and amenities in Alimosho, Lagos.
Perks & Benefits
- Competitive monthly salary.
- Complimentary room and board provided on-site.
- Opportunities for professional development and career advancement.
- Dynamic and supportive work environment.
- Employee discounts on hotel services.
- Health and wellness programs.
- Paid time off and holidays.
How to Apply
Interested and qualified candidates are encouraged to click on the application link below. Please ensure your CV/resume is up-to-date and highlights your relevant experience in hospitality and front desk operations.
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