About Company
Swisscom, Switzerland’s leading telecommunications provider, connects millions of people and businesses every day. As a dynamic and innovative company, we are at the forefront of digital transformation, offering cutting-edge services in mobile, internet, TV, and IT solutions. Our success is built on a foundation of customer trust, technological excellence, and a commitment to sustainability. We pride ourselves on fostering a collaborative and supportive work environment where employees are empowered to grow, innovate, and make a real impact. Join us in shaping the future of communication and experience a workplace where your contribution truly matters. We are dedicated to delivering exceptional service and pioneering new ways to connect Switzerland.
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Job Description
Are you a natural communicator with a passion for sales and an unwavering commitment to customer satisfaction? Swisscom is seeking a highly motivated and customer-centric Customer Care Sales Officer to join our dynamic team in Zurich. In this pivotal role, you will be the primary point of contact for our valued private and business customers, providing exceptional support, resolving inquiries, and proactively identifying opportunities to offer tailored Swisscom solutions.
This isn’t just a customer service role; it’s an opportunity to blend your excellent interpersonal skills with your sales acumen. You will be responsible for understanding customer needs deeply, guiding them through our diverse product portfolio, and making recommendations that genuinely enhance their digital lives or business operations. From explaining complex technical details in an easy-to-understand manner to upselling new services like faster internet plans, comprehensive TV packages, or advanced mobile subscriptions, your goal will be to ensure customer loyalty and drive revenue growth. Your ability to build rapport quickly and effectively translate technical jargon into clear, benefit-driven language will be key to your success.
You will handle a variety of inbound and outbound customer interactions, primarily through phone, email, and potentially live chat. Each interaction is a chance to build rapport, solve problems efficiently, and leave customers feeling valued and well-served. We are looking for someone who thrives in a fast-paced environment, can manage multiple tasks simultaneously, and consistently delivers a positive customer experience while meeting sales targets. You will receive comprehensive training on our products, systems, and sales techniques, equipping you with all the tools necessary for success. This role offers a unique blend of relationship building, technical guidance, and direct contribution to Swisscom’s commercial success, making it an ideal position for those looking to advance their career in a leading telecommunications company. We believe in empowering our employees and providing clear career paths for growth within the company. Your dedication will directly impact our brand’s reputation and our continued leadership in the Swiss market. You will be an integral part of a team that is not only focused on achieving business objectives but also on supporting each other’s professional development and creating a vibrant, inclusive workplace culture. Your input and innovative ideas will be highly valued as we continuously strive to enhance our customer experience and evolve our service offerings. Join us in shaping the future of connectivity!
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Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat, providing professional and timely assistance.
- Identify customer needs and proactively present appropriate Swisscom products and services, including mobile, internet, TV, and IT solutions.
- Achieve and exceed individual and team sales targets through upselling and cross-selling.
- Resolve customer complaints and issues efficiently and effectively, ensuring high levels of customer satisfaction.
- Provide expert advice on product features, pricing, and service terms.
- Process orders, manage service changes, and update customer accounts accurately.
- Maintain comprehensive knowledge of all Swisscom products, services, and current promotions.
- Collaborate with other departments to ensure seamless customer experience and problem resolution.
- Adhere to company policies, procedures, and quality standards in all interactions.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Proven experience in customer service and/or sales, preferably in a call center or retail environment.
- Excellent communication skills in German and English (both written and verbal).
- Strong active listening skills and ability to empathize with customers.
- Demonstrated ability to meet and exceed sales targets.
- Proficiency in using CRM software and other office applications.
- Problem-solving aptitude and ability to handle challenging situations professionally.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Prior experience in the telecommunications industry.
- Fluency in an additional Swiss national language (French or Italian).
- Relevant certifications in customer service or sales.
- Experience with Salesforce or similar CRM platforms.
- A degree or diploma in Business Administration, Marketing, or a related field.
Perks & Benefits
- Competitive salary and performance-based commission structure.
- Comprehensive health and accident insurance.
- Generous pension scheme.
- Subsidized public transport passes (e.g., GA travelcard).
- Exclusive discounts on Swisscom products and services for employees.
- Extensive training and professional development opportunities.
- Modern office environment in a vibrant city location.
- Opportunities for career advancement within a leading Swiss company.
- Work-life balance initiatives and flexible working models (where applicable).
- Employee assistance programs and wellness initiatives.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume and cover letter highlight your relevant experience and why you are the ideal candidate for Swisscom.
