About Company
Are you passionate about creating memorable guest experiences? Career.supersecrets partners with leading hospitality establishments across Lagos, connecting exceptional talent with roles where they can truly shine. We are committed to fostering environments where individuals like you, dedicated to guest satisfaction and operational excellence, can thrive. Join a network that values your commitment to service and offers unparalleled opportunities for growth within the vibrant hotel industry. Our mission is to empower professionals by placing them in positions that align with their skills and career aspirations, ensuring a fulfilling and dynamic career path as a front-line hospitality expert.
Advertisement
Job Description
We are seeking a highly motivated, enthusiastic, and customer-focused Hotel Receptionist – Front Desk Staff to join our dynamic team. This pivotal role offers the unique benefit of room & board, providing a comfortable and convenient living arrangement within a supportive hotel environment. As the first point of contact for our guests, you will play a crucial role in shaping their overall experience, ensuring their stay is exceptional from arrival to departure.
Your primary responsibility will be to manage all front desk operations, including guest check-ins and check-outs, handling reservations, addressing inquiries, and providing comprehensive information about our services and local attractions. We are looking for an individual with an innate ability to anticipate guest needs, resolve issues swiftly and courteously, and maintain a high standard of professionalism at all times. This position is perfect for someone who thrives in a fast-paced setting, possesses excellent communication skills, and has a genuine passion for hospitality. You will be instrumental in creating a welcoming atmosphere, efficiently managing administrative tasks, and upholding our commitment to unparalleled guest service. If you are a proactive team player with a strong sense of responsibility and a desire to grow within the hotel industry, we encourage you to apply and become a valued member of our hospitality family. This role requires flexibility to work various shifts, including evenings, weekends, and holidays, to ensure continuous front desk coverage and guest satisfaction. Embracing a problem-solving mindset and a positive attitude are key to success in this exciting opportunity.
Key Responsibilities
- Greet and welcome guests warmly upon arrival, manage check-in procedures efficiently, and process payments.
- Handle guest check-outs, ensure accurate billing, and provide a pleasant departure experience.
- Manage all incoming calls, direct them appropriately, and provide information regarding hotel services and facilities.
- Process reservations, modifications, and cancellations accurately using the hotel's Property Management System (PMS).
- Address guest inquiries, concerns, and complaints promptly and professionally, escalating issues when necessary.
- Provide guests with accurate information about the hotel, local attractions, dining, and transportation options.
- Maintain a clean, organized, and welcoming front desk area.
- Handle cash, credit card transactions, and maintain accurate daily reports and cash drops.
- Collaborate effectively with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest service.
- Perform administrative tasks such as filing, data entry, and managing incoming/outgoing mail.
Required Skills
- Exceptional customer service and interpersonal skills
- Excellent verbal and written communication in English
- Strong organizational and multi-tasking abilities
- Proficiency in basic computer applications (MS Office)
- Ability to work effectively under pressure and handle challenging situations gracefully
- A keen eye for detail and accuracy
- Reliability and punctuality
Preferred Qualifications
- Minimum of 6 months experience in a front desk or customer service role, preferably within the hospitality industry.
- Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Knowledge of an additional language (e.g., French, Yoruba, Igbo) is a plus.
- OND/HND/B.Sc. in Hospitality Management, Tourism, or a related field.
Perks & Benefits
- Competitive salary package
- On-site accommodation (Room & Board) provided
- Opportunities for professional development and career advancement
- Supportive and collaborative work environment
- Staff meals during shifts
- Annual leave and public holiday benefits
- Health and wellness programs
How to Apply
Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and why they are a great fit for this role. Please click on the link below to apply for the job.
Advertisement
