About Company
Are you passionate about shaping memorable guest journeys? Career.supersecrets acts as a dynamic bridge, connecting exceptional talent with leading hospitality venues across Nigeria. We believe in fostering environments where service excellence thrives and individuals can build fulfilling careers. For a Guest Experience Agent, this means partnering with organizations that value your dedication, offer growth opportunities, and provide supportive, vibrant workplaces. Join us in elevating the standard of guest service.
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Job Description
Career.supersecrets is actively recruiting on behalf of a prestigious hotel partner located in the vibrant heart of Obio-Akpor, Rivers. We are seeking a dedicated and enthusiastic Guest Experience Agent to join their esteemed team. This pivotal role is perfect for individuals who possess a genuine passion for hospitality, a keen eye for detail, and an unwavering commitment to exceeding guest expectations. As a Guest Experience Agent, you will be the first and last point of contact for our valued guests, playing a crucial role in shaping their entire stay, from the moment they arrive to their heartfelt departure. Your primary mission will be to create a welcoming and personalized atmosphere, ensuring every guest feels valued, comfortable, and thoroughly taken care of. This is more than just a front desk position; it’s an opportunity to become a true ambassador for our hotel, anticipating needs, resolving concerns with grace, and providing insightful local recommendations to enhance their experience in Obio-Akpor and beyond. We are looking for someone who thrives in a fast-paced environment, can multitask effectively, and consistently delivers service with a genuine smile. If you are an empathetic communicator with strong problem-solving skills and a desire to make a lasting positive impression, we encourage you to apply and become a key part of our guest’s memorable journey. The hotel offers a supportive work environment and significant opportunities for career growth within the dynamic hospitality sector. This unique opportunity includes on-site accommodation, making it an ideal choice for those looking to immerse themselves fully in their role and the local community.
Key Responsibilities
- Warmly welcome guests upon arrival, efficiently process check-ins, and assign rooms according to preferences and availability.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring satisfactory and timely resolutions.
- Provide comprehensive and accurate information about hotel facilities, services, and local attractions, dining, and entertainment in Obio-Akpor and Port Harcourt.
- Process check-outs smoothly, accurately handle payments, and assist guests with luggage handling and transportation arrangements.
- Maintain a thorough and up-to-date knowledge of room availability, pricing, promotional packages, and loyalty programs.
- Manage incoming telephone calls and email correspondence, making reservations, confirming bookings, and addressing guest queries with utmost courtesy.
- Uphold impeccable hotel standards for cleanliness, personal appearance, and guest service at all times.
- Collaborate effectively with other hotel departments (housekeeping, food & beverage, security) to ensure seamless and memorable guest experiences.
- Document and report any guest feedback, incidents, or maintenance issues for prompt follow-up and resolution.
- Assist with various administrative tasks as needed, including report generation, data entry, and maintaining guest profiles.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written) with a friendly and approachable demeanor.
- Proven ability to deliver outstanding customer service and build rapport with diverse guests.
- Proficiency in basic computer operations and strong aptitude for learning hotel management software (e.g., Opera PMS, Fidelio).
- Strong problem-solving and conflict resolution abilities, with a calm and composed approach.
- Ability to multitask effectively and remain composed under pressure in a busy environment.
- High level of integrity, professionalism, and discretion when handling sensitive guest information.
- Fluency in English is essential; knowledge of local languages (e.g., Ikwerre, Pidgin English) is a distinct advantage.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Previous experience (at least 6 months to 1 year) in a front office, guest service, or customer-facing role within the hospitality industry.
- Familiarity with the Obio-Akpor and broader Port Harcourt area, including local attractions and services.
- Ability to work flexible shifts, including evenings, weekends, and public holidays, as per operational needs.
Perks & Benefits
- Competitive monthly salary.
- Complimentary on-site accommodation.
- Opportunity for career advancement and professional growth within a reputable hotel.
- Paid annual leave.
- Staff meals provided during shifts.
- Comprehensive health and wellness benefits (subject to hotel policy).
- Supportive and dynamic work environment.
- Professional development and continuous training opportunities.
How to Apply
Interested and qualified candidates are invited to submit their applications by clicking on the link below. Please ensure your resume highlights your relevant experience and unwavering passion for delivering exceptional hospitality. We look forward to reviewing your application and potentially welcoming you to a fulfilling career journey.
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