About Company
Are you ready to jumpstart your career in Swansea’s vibrant hospitality scene? Career.supersecrets is not just a recruitment agency; we’re your dedicated partner in finding roles where you truly thrive. We specialize in connecting passionate individuals with exceptional opportunities, especially those offering comprehensive support like included accommodation. Our mission is to ensure every placement benefits both candidate and employer, fostering successful, long-term careers. Join a community that prioritizes your immediate well-being and professional growth, making your transition seamless and rewarding.
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Job Description
Career.supersecrets is excited to present a unique opportunity for individuals seeking a full-time, immediate start position in Swansea, Wales, with the added benefit of included accommodation. This role, focused on Guest Services & Operations Support within a dynamic hospitality environment, is perfect for someone eager to quickly integrate into a new professional setting and contribute from day one.
As a vital member of our client’s team, you will be the welcoming face and reliable support across various operational facets. Your daily activities will be diverse, encompassing front-of-house responsibilities such as warmly greeting guests, facilitating smooth check-ins and check-outs, and managing reservations with efficiency and a friendly demeanor. You will be instrumental in providing comprehensive information about local attractions, on-site amenities, and ensuring all guest inquiries are handled promptly and courteously. Your ability to resolve minor issues independently and escalate complex matters appropriately will be key to enhancing the overall guest experience.
Beyond the reception desk, this multifaceted role offers exposure to broader operational duties essential for the seamless running of the establishment. This includes assisting with event setup and breakdown, supporting laundry services, performing light cleaning tasks in common areas, restocking supplies, and undertaking basic administrative duties. This variety ensures no two days are alike, providing a rich learning experience and the chance to develop a wide array of skills in a fast-paced, customer-focused environment. We are looking for proactive individuals who possess a strong work ethic, attention to detail, and a genuine passion for service.
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The provision of fully furnished, comfortable accommodation aims to eliminate the stress of relocating or finding housing, allowing you to immerse yourself fully in your new role and enjoy everything Swansea has to offer. This is more than just a job; it’s an invitation to join a supportive community, gain invaluable experience in the thriving hospitality sector, and establish a rewarding career foundation. If you are a team player with excellent communication skills and a desire for an immediate, impactful role, we encourage you to apply.
Key Responsibilities
- Warmly welcome guests, assist with check-ins, check-outs, and luggage handling.
- Manage reservations, answer phone calls, and respond to email inquiries professionally.
- Provide comprehensive information about local attractions, services, and facility amenities.
- Handle guest requests and complaints efficiently, escalating complex issues when necessary.
- Maintain cleanliness and organization of the reception area and other public spaces.
- Assist with various operational tasks, including event setup, laundry, and supply management.
- Perform light cleaning duties in common areas and ensure presentation standards are met.
- Collaborate effectively with housekeeping, maintenance, and other departments.
- Process payments and maintain accurate records of guest transactions.
- Adhere to all health, safety, and security policies and procedures.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and a friendly, approachable demeanor.
- Ability to work effectively both independently and as part of a team.
- Good organizational skills and attention to detail.
- Basic computer proficiency (e.g., email, word processing).
- Ability to handle multiple tasks in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
- Proactive and problem-solving attitude.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably within hospitality.
- Knowledge of a property management system (PMS) or reservation software.
- First Aid certification.
- Ability to speak Welsh or another foreign language.
- Full UK driving license.
Perks & Benefits
- Competitive weekly salary.
- Comfortable, fully furnished accommodation included.
- Immediate start opportunity.
- Comprehensive training and professional development.
- Supportive team environment.
- Opportunity to work in a vibrant coastal city.
- Holiday pay and pension scheme.
How to Apply
Ready to make your next career move? Click on the application link below to submit your CV and a brief cover letter outlining your experience and why you’re a great fit for this role. We look forward to hearing from you!
