About Company
Are you passionate about preserving history and delivering exceptional experiences? Career.supersecrets is dedicated to connecting talented individuals like you with impactful opportunities across Edinburgh’s vibrant cultural landscape. We believe in fostering environments where historical narratives come alive, supported by seamless operations and dedicated teams. Join us in contributing to sites that are not just landmarks, but living stories, making a real difference in how visitors engage with Scotland’s rich heritage. We champion growth, collaboration, and a shared commitment to excellence.
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Job Description
This role as a Historic Site Operations Assistant offers a truly unique opportunity to be at the heart of Edinburgh’s treasured heritage, blending daily operational excellence with enriching visitor engagement. We are seeking a dynamic and versatile individual who is eager to contribute to the smooth running of one of Scotland’s iconic historical locations. From ensuring the impeccable presentation of our sites to facilitating memorable experiences for guests from across the globe, your work will be vital in preserving and promoting our cultural legacy. You will play a crucial role in the daily life of the site, interacting with a diverse range of visitors, staff, and contractors.
This isn’t just a job; it’s a chance to immerse yourself in history, surrounded by breathtaking architecture and stories that have shaped nations. The ideal candidate will possess a proactive spirit, exceptional organisational skills, and a genuine passion for heritage interpretation and visitor satisfaction. You will be instrumental in managing day-to-day operations, supporting event logistics, and maintaining the highest standards of safety and cleanliness across all areas of the site. The role demands adaptability, as you may find yourself assisting with guided tours and providing insightful commentary one moment, and coordinating urgent facility maintenance or managing ticketing and retail operations the next. Every day brings new challenges and opportunities to learn and grow within a vibrant and historically rich setting.
We envision someone who can seamlessly transition between different tasks, showing initiative, problem-solving abilities, and a commitment to continuous improvement. You’ll work closely with a dedicated team of heritage professionals, learning about the intricacies of site management, visitor flow, conservation principles, and public engagement strategies. This position offers unparalleled exposure to diverse challenges and immense rewards, allowing you to develop a broad skill set applicable to various facets of operations, customer service, and cultural preservation. It’s perfect for someone looking to launch or advance their career within the heritage sector, contributing directly to a national treasure. If you thrive in a bustling, historical environment and are committed to creating outstanding visitor experiences, ensuring every guest leaves with a deeper appreciation for Scotland’s past, we encourage you to apply. Your meticulous attention to detail and dedication will ensure our historical sites continue to inspire and educate for generations to come.
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Key Responsibilities
- Ensure the highest standards of visitor experience, offering engaging interactions and information.
- Assist with the daily opening and closing procedures of the historic site.
- Manage ticketing and retail operations, including cash handling and inventory.
- Support the coordination and setup of special events, exhibitions, and educational programmes.
- Conduct regular site checks, identifying and reporting any maintenance or safety issues promptly.
- Provide guided tours and interpretative presentations for diverse visitor groups.
- Maintain cleanliness and presentation standards across all public and staff areas.
- Respond to visitor inquiries, feedback, and complaints professionally and efficiently.
- Collaborate with the facilities team to ensure smooth operational flow.
- Contribute to social media content creation and visitor engagement initiatives.
Required Skills
- Proven experience in a customer-facing role, preferably within hospitality, retail, or tourism.
- Excellent communication and interpersonal skills, capable of engaging diverse audiences.
- Strong organisational abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic IT proficiency, including point-of-sale systems and general office software.
- Flexibility to work weekends, holidays, and occasional evenings as required by operational needs.
- A genuine interest in Scottish history, culture, and heritage.
Preferred Qualifications
- A degree or diploma in Heritage Management, History, Tourism, or a related field.
- Experience with interpretation or delivering presentations to groups.
- First Aid certification.
- Knowledge of a second language (e.g., French, German, Spanish).
- Previous experience in a supervisory or team lead role.
Perks & Benefits
- Competitive salary and pension contributions.
- Generous annual leave allowance.
- Free access to other heritage sites managed by partner organisations.
- Opportunities for professional development and training in heritage conservation and management.
- A vibrant and supportive team environment.
- Staff discount at the site's retail and café outlets.
- Employee assistance program.
How to Apply
If you are passionate about heritage and ready to contribute to a truly unique visitor experience, we encourage you to apply! Please click on the link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Your cover letter should highlight your understanding of the Edinburgh heritage sector and your commitment to exceptional customer service.
