About Company
Swisscom is Switzerland’s leading telecommunications provider and one of its foremost IT companies. With a deep commitment to innovation and customer satisfaction, we connect people and businesses across the nation, empowering them with cutting-edge digital solutions. We believe in creating experiences that are not just functional but truly delightful, shaping the future of communication and digital services. Join our diverse and dynamic team, where your creativity and passion for customer-centric design can make a tangible impact on millions of users and help us remain at the forefront of the industry.
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Job Description
Are you a passionate advocate for the customer, with a keen eye for detail and a knack for translating complex problems into intuitive and engaging solutions? Swisscom is seeking a talented and experienced Customer Experience Designer to join our innovative team in Bern. In this pivotal role, you will be instrumental in shaping the end-to-end journey of our users, ensuring every interaction with Swisscom’s products and services is seamless, efficient, and genuinely enjoyable. You will work within a highly collaborative, cross-functional team, partnering closely with product managers, engineers, researchers, and other designers to conceptualize, design, and refine experiences across various digital touchpoints and service channels. From conducting initial user research and empathy mapping to crafting detailed user flows, wireframes, and interactive prototypes, your expertise will guide the development of world-class digital solutions that truly resonate with our diverse customer base. We are looking for someone who thrives on understanding user needs, challenging assumptions, and advocating for design excellence throughout the entire product lifecycle. If you are driven by curiosity, possess a strong portfolio demonstrating your user-centered design approach, and are ready to contribute to a company that impacts daily lives across Switzerland, we encourage you to apply. This role offers an exciting opportunity to innovate within a leading telecommunications environment and contribute directly to our relentless pursuit of customer success.
Key Responsibilities
- Conduct comprehensive user research (e.g., interviews, surveys, usability testing) to identify user needs, pain points, behaviors, and motivations.
- Translate complex research insights into actionable design recommendations, compelling user flows, comprehensive journey maps, detailed wireframes, and high-fidelity interactive prototypes.
- Collaborate closely with product owners, developers, business analysts, and other stakeholders to define product requirements, ensure technical feasibility, and align design solutions with strategic business objectives.
- Iteratively test and refine designs based on qualitative and quantitative user feedback, A/B testing results, data analytics, and evolving business objectives.
- Champion a human-centered design process and passionately advocate for the customer's perspective throughout the entire product development lifecycle.
- Contribute to the continuous evolution and maintenance of our design systems, style guides, and best practices within Swisscom.
- Clearly and persuasively present design concepts, rationale, and research findings to diverse audiences, including senior leadership.
Required Skills
- Minimum of 3 years of professional experience in UX/UI Design, Product Design, or Customer Experience Design within a complex digital environment.
- Proficiency with leading design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure).
- Strong theoretical and practical understanding of user-centered design principles, information architecture, and interaction design methodologies.
- Proven ability to plan and conduct user research, analyze data, and synthesize findings into impactful, data-driven design solutions.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions effectively.
- A strong online portfolio showcasing your design process, problem-solving abilities, and high-quality visual deliverables for various platforms.
- Fluent in English and German (or French/Italian with a willingness to quickly learn German).
Preferred Qualifications
- Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction, Graphic Design, Cognitive Psychology, or a related field.
- Experience working in the telecommunications, technology, or financial services industry.
- Familiarity with agile development methodologies and working in a fast-paced, iterative environment.
- Experience with service design principles, methodologies, and tools.
- Proficiency in Swiss German is a significant advantage.
Perks & Benefits
- Attractive salary package and performance-related bonuses.
- Flexible working models, including remote work options and generous vacation allowance.
- Comprehensive health and wellness programs, including company-sponsored events.
- Robust pension scheme and various social benefits.
- Extensive opportunities for continuous learning, professional development, and career growth.
- Access to the latest technologies and involvement in innovative, impactful projects.
- Subsidized public transport, employee discounts on Swisscom products, and other benefits.
- Modern, inspiring office environment designed for collaboration, creativity, and well-being.
How to Apply
Ready to shape the future of digital experiences at Swisscom? We encourage you to click on the application link below to submit your comprehensive resume, a compelling cover letter outlining your experience, and a link to your online portfolio. Please ensure your portfolio clearly showcases your design process, problem-solving skills, and the impact of your work.
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