About Company
Are you eager to launch a vibrant career in hospitality where every day brings new opportunities to create memorable guest experiences? Career.supersecrets is a dynamic recruitment agency dedicated to connecting passionate individuals with leading establishments across Lagos. We meticulously partner with hotels that prioritize staff welfare, continuous training, and career progression, ensuring our placements thrive. For a hotel receptionist, we offer pathways to environments where your welcoming smile and organizational skills are truly valued, fostering a sense of belonging and professional growth within a supportive team. Join us to find your perfect match in a thriving hotel setting.
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Job Description
Embark on an exciting journey within the heart of hospitality as a Hotel Receptionist – Front Desk Staff, with the added benefit of room and board. This pivotal role places you at the forefront of guest interaction, serving as the first and last impression for visitors to a vibrant establishment located in Mushin, Lagos. We are seeking an individual who exudes warmth, professionalism, and an unwavering commitment to exceptional service. Your days will be filled with opportunities to create unforgettable experiences, from seamless check-ins and check-outs to expertly handling reservations and inquiries. This position is ideal for someone passionate about fostering a welcoming atmosphere, possesses keen problem-solving skills, and thrives in a dynamic, people-centric environment. You will be instrumental in ensuring guest satisfaction, managing operational tasks with efficiency, and contributing positively to the overall guest journey. Beyond the daily tasks, this role offers a chance to immerse yourself in the local culture, build lasting relationships with guests and colleagues, and develop a robust skill set crucial for long-term career success in the hospitality sector. If you are detail-oriented, a natural communicator, and dedicated to delivering a superior guest experience, we invite you to apply and become a valued member of a dedicated hotel team.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with efficient check-in and check-out procedures, including luggage assistance if required.
- Manage room reservations, modifications, and cancellations accurately and promptly via phone, email, and in-person.
- Handle guest inquiries, provide comprehensive information about hotel services, facilities, local attractions, and directions.
- Address guest complaints and concerns with empathy, professionalism, and timely resolution, escalating issues when necessary.
- Process payments, maintain accurate billing records, and manage cash handling in accordance with hotel policies.
- Answer and direct incoming calls, acting as a central communication point for guests and internal departments.
- Maintain a tidy, organized, and presentable front desk area and lobby, ensuring a welcoming ambiance.
- Collaborate effectively with housekeeping, security, and other departments to ensure seamless guest services.
- Adhere to all hotel policies, procedures, and safety regulations.
- Assist with administrative tasks such as mail distribution, photocopying, and data entry as needed.
Required Skills
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities
- Proficiency in basic computer applications (MS Office)
- Excellent organizational and multitasking capabilities
- Ability to work independently and as part of a team
- Problem-solving skills and a calm demeanor under pressure
- Attention to detail and accuracy
Preferred Qualifications
- Previous experience (1+ year) in a hotel front desk or customer service role
- Diploma or certificate in Hospitality Management or a related field
- Familiarity with Property Management Systems (PMS) software
- Ability to communicate in a second language (e.g., Yoruba, Igbo, Hausa)
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses
- Complimentary Room and Board (accommodation and meals provided)
- Opportunities for professional development and career advancement
- Supportive and friendly work environment
- Direct impact on guest satisfaction and overall hotel reputation
- Health and wellness programs (details available upon offer)
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to a leading hospitality team.
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