About Company
TechnologyOne (ASX: TNE) is one of Australia’s largest enterprise software companies and a leader in the global Software as a Service (SaaS) market. For over 35 years, we have been building and implementing world-leading software that transforms business and makes life simple for our customers. We provide a complete solution from enterprise planning to ongoing support, for customers in local government, higher education, government, financial services, health, community services, and asset-intensive industries. Our commitment to innovation, customer success, and a vibrant company culture has cemented our position as a market leader. With offices across Australia, New Zealand, and the UK, we’re proud to be a truly global company with deep Australian roots, driven by our purpose to transform industries and empower our customers’ futures.
Advertisement
Job Description
Are you a passionate advocate for customer success, driven by a desire to help organisations achieve their strategic goals through innovative technology? TechnologyOne is seeking a dynamic and experienced Customer Success Manager to join our thriving Brisbane team. In this pivotal role, you will be the primary post-sales point of contact for a portfolio of our valued clients, ensuring they maximise the value from their investment in TechnologyOne’s enterprise software solutions. You will build deep, trusted relationships, understand their evolving business needs, and proactively guide them through their journey with our cutting-edge SaaS platform. This isn’t just about problem-solving; it’s about forging strategic partnerships, identifying growth opportunities, driving solution adoption, and ensuring our customers realise tangible benefits and achieve long-term success. You will be instrumental in demonstrating the ROI of our solutions, managing contract renewals, identifying upsell opportunities by understanding future needs, and ultimately fostering a strong, loyal customer base that champions TechnologyOne. We are looking for someone who thrives in a collaborative, fast-paced environment, is exceptionally results-oriented, and possesses outstanding communication and interpersonal skills. If you’re ready to make a significant impact, contribute to the growth of a leading Australian tech company, and help shape the future of enterprise software, we encourage you to apply. Join us in our mission to transform businesses and simplify life for our customers.
Key Responsibilities
- Manage a portfolio of key customer accounts, serving as their trusted advisor and primary point of contact post-sales.
- Develop and execute comprehensive customer success plans, aligning TechnologyOne solutions with customer business objectives and KPIs.
- Proactively monitor customer health, usage, and satisfaction, identifying potential risks and growth opportunities.
- Drive product adoption and ensure customers are fully leveraging the capabilities of TechnologyOne's SaaS platform.
- Collaborate closely with internal teams, including sales, product development, support, and professional services, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to demonstrate value, present new features, and discuss strategic alignment.
- Manage contract renewals and identify upsell/cross-sell opportunities within the assigned portfolio.
- Act as a customer advocate internally, providing feedback to product and engineering teams to influence future product enhancements.
- Facilitate training and enablement sessions to empower customers to achieve self-sufficiency.
- Contribute to the continuous improvement of TechnologyOne's customer success methodology and best practices.
Required Skills
- Minimum of 4 years of experience in a Customer Success, Account Management, or equivalent client-facing role, preferably within a SaaS or enterprise software environment.
- Proven ability to build and maintain strong, long-lasting customer relationships.
- Excellent understanding of the customer lifecycle and key customer success metrics.
- Exceptional communication skills (written and verbal), with the ability to articulate complex technical concepts to non-technical audiences.
- Strong presentation and negotiation skills.
- Demonstrated ability to manage multiple projects and priorities concurrently.
- Highly organised, proactive, and results-oriented with strong business acumen.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Australian Citizen or Permanent Resident.
Preferred Qualifications
- Bachelor's degree in Business, Information Technology, or a related field.
- Experience with TechnologyOne products or similar enterprise resource planning (ERP) systems.
- Familiarity with the public sector, education, or asset-intensive industries.
- Certifications in Customer Success methodologies (e.g., Gainsight Admin).
- Experience working in a rapidly growing SaaS company.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Comprehensive health and wellness programs.
- Flexible hybrid work model promoting work-life balance.
- Opportunities for professional development and career progression within a global leader.
- Modern, collaborative office environment in Fortitude Valley.
- Employee Share Plan participation.
- Access to cutting-edge technology and innovative projects.
- Vibrant company culture with regular social events and team building activities.
- Contribution to a company committed to making a positive impact on industries.
How to Apply
Interested candidates are encouraged to submit their application by clicking on the link below. Please ensure your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role are attached. We look forward to reviewing your application and exploring how you can contribute to TechnologyOne’s continued success.
Advertisement
