About Company
Empowering individuals to navigate their professional journeys, Career.supersecrets is dedicated to fostering growth and connecting talent with opportunity. We deeply believe in providing unparalleled support to students striving for academic and career success. Joining our team means becoming a vital link in a chain dedicated to guidance and development. For an Entry Level Student Support professional, this environment offers a unique chance to make a tangible difference, learn diverse support methodologies, and contribute directly to the futures of tomorrow’s leaders. We champion a collaborative and empathetic approach, perfect for those passionate about educational welfare.
Advertisement
Job Description
Are you passionate about making a tangible difference in students’ lives? Career.supersecrets is seeking a dedicated and enthusiastic Entry Level Student Support Services professional to join our vibrant team in Cambridge, Cambridgeshire. This full-time role offers an exciting opportunity for an individual keen to embark on a rewarding career supporting the academic and personal development of students. You will be at the forefront of providing essential guidance, resources, and administrative assistance, ensuring students feel heard, understood, and empowered to achieve their goals.
In this pivotal role, you will act as a primary point of contact for student inquiries, ranging from academic advising, wellbeing resources, career planning, to navigating university policies and procedures. We are looking for someone with exceptional interpersonal skills, a proactive attitude, and a genuine desire to foster a positive and inclusive environment. While this is an entry-level position, your capacity for empathy, problem-solving, and meticulous organisation will be highly valued. You will gain invaluable experience in a dynamic educational support setting, learning to navigate complex student cases, collaborate with various internal departments, and contribute to the overall student success strategy of Career.supersecrets. This is more than just a job; it’s a chance to shape futures and build a foundational career in student welfare and support.
Key Responsibilities
- Serve as the primary point of contact for student inquiries, providing accurate and timely information on academic policies, services, and resources.
- Assist students with navigating university systems, course registration, financial aid queries, and other administrative processes.
- Provide empathetic listening and initial support for students experiencing personal or academic challenges, referring them to specialist services when appropriate.
- Organise and maintain confidential student records with accuracy and discretion, ensuring compliance with data protection regulations.
- Facilitate workshops, information sessions, and orientation programs for new and continuing students.
- Collaborate with academic departments, career services, counselling, and other student welfare teams to ensure holistic student support.
- Research and update resource materials, ensuring students have access to the most current and relevant information.
- Assist in the development and implementation of student support initiatives and programs designed to enhance student success and engagement.
- Gather feedback from students to identify areas for improvement in support services and contribute to continuous enhancement efforts.
- Undertake general administrative duties to ensure the smooth operation of the Student Support Services department.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Outstanding organisational abilities and attention to detail.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- A genuine interest in supporting students and contributing to their success.
- Demonstrated ability to maintain confidentiality and handle sensitive information with integrity.
Preferred Qualifications
- A Bachelor’s degree in Education, Psychology, Social Work, or a related field.
- Previous experience in a customer service, administrative, or educational setting (volunteer experience welcome).
- Familiarity with higher education systems and student support practices.
- Experience working with diverse student populations.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous holiday allowance.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Access to wellbeing programmes and employee assistance.
- Central Cambridge location with excellent transport links.
- Employee recognition schemes.
How to Apply
If you are eager to begin a fulfilling career in student support and meet the qualifications outlined, we encourage you to apply today! Please click on the application link below to submit your CV and a cover letter detailing your interest in this role and why you believe you are the ideal candidate for Career.supersecrets.
Advertisement
