About Company
Are you an aspiring hospitality professional eager to launch your career in a vibrant environment? Career.supersecrets connects passionate individuals with premier opportunities across Nigeria’s thriving hotel sector. We partner with leading establishments to source dedicated talent who are committed to delivering exceptional guest experiences. For a Hotel Receptionist looking for stability, growth, and a supportive workplace that understands the value of front-line staff, we champion roles offering comprehensive benefits, including invaluable room & board. Join our network and discover how we can help you find your perfect fit in Isheri’s dynamic hospitality landscape, where your contribution truly matters.
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Job Description
Join a dynamic team as a Hotel Receptionist – Front Desk Staff, where you’ll be the welcoming face and the first point of contact for guests at a well-regarded establishment in Isheri, Lagos. This vital role offers a fantastic opportunity for individuals passionate about hospitality, looking to build a rewarding career, and who appreciate the added benefit of room and board. We are seeking a friendly, organized, and proactive individual with a keen eye for detail and a genuine desire to provide outstanding customer service.
As a Hotel Receptionist, you will play a crucial part in creating a positive and memorable experience for every guest from the moment they arrive until their departure. Your responsibilities will span across managing reservations, executing efficient check-ins and check-outs, handling guest inquiries with professionalism, and resolving any concerns promptly and courteously. Beyond transactional duties, you will be an ambassador for the hotel, offering local insights, assisting with luggage, and ensuring the lobby area remains pristine and inviting. This position demands excellent communication skills, both verbal and written, as you’ll interact with a diverse range of guests and collaborate closely with other hotel departments such as housekeeping, maintenance, and food & beverage, to ensure seamless operations and guest satisfaction.
The ideal candidate will possess a strong work ethic, the ability to multi-task effectively in a fast-paced environment, and a calm demeanor under pressure. Proficiency in basic computer applications and experience with hotel management software (PMS) are highly advantageous. Your contribution will directly impact guest satisfaction scores and the hotel’s reputation. If you thrive on human interaction, are meticulous in your work, and are looking for a role that offers not just a job but a complete living package, including accommodation and meals, then this opportunity is perfectly suited for you. We value individuals who are eager to learn, grow, and become an integral part of a welcoming and professional team in Isheri, Lagos. Bring your enthusiasm and commitment to service excellence, and embark on a fulfilling career path with us.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-ins and check-outs.
- Manage and confirm reservations, ensuring accuracy and guest satisfaction.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Answer and direct phone calls, taking messages as necessary.
- Process payments, manage cash drawer, and maintain accurate financial records.
- Provide guests with information about hotel services, facilities, and local attractions.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experience.
- Maintain a tidy and organized front desk and lobby area.
- Assist with luggage handling when required.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Problem-solving abilities and a calm demeanor under pressure.
- Attention to detail and accuracy.
- Professional appearance and demeanor.
Preferred Qualifications
- Previous experience (1-2 years) in a hotel front desk or customer service role.
- Familiarity with hotel Property Management Systems (PMS) software.
- A diploma or certificate in Hospitality Management or a related field.
- Ability to communicate in multiple languages (e.g., Yoruba, Hausa, Igbo) is a plus.
Perks & Benefits
- Competitive salary structure.
- Inclusive Room and Board package.
- Opportunities for career growth and professional development.
- Supportive and friendly working environment.
- Exposure to a diverse guest base.
- Training opportunities to enhance hospitality skills.
How to Apply
To seize this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to a thriving hospitality career in Isheri, Lagos.
