About Company
Are you ready to join a team that values your problem-solving skills and technical acumen? Career.supersecrets is a dynamic recruitment agency, partnering with leading innovators across Oxford to connect exceptional talent with groundbreaking opportunities. We understand the critical role Technical Support Engineers play in ensuring seamless operations and customer satisfaction. By joining through us, you’ll be placed within a forward-thinking organisation committed to professional growth, offering a supportive environment where your expertise can thrive, and your contributions are truly recognised. We match you with companies where cutting-edge technology and impactful work define the daily experience.
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Job Description
Career.supersecrets is seeking a dedicated and technically proficient Technical Support Engineer to join one of our innovative partner organisations based in the vibrant tech hub of Oxford, Oxfordshire. In this crucial hybrid role, you will be a key problem-solver, ensuring the smooth operation and optimal performance of cutting-edge software and hardware solutions. Your mission will be to provide exceptional technical assistance, troubleshoot complex issues, and empower users. This isn’t just about fixing problems; it’s about building trust, fostering positive user experiences, and contributing to the overall reliability of critical systems. We are looking for an individual passionate about technology, with a meticulous eye for detail, who thrives in a fast-paced environment where every day brings new challenges and opportunities to learn. If you’re eager to apply your expertise in a supportive and growth-oriented setting where your contributions directly impact client success, then this is the role for you.
Key Responsibilities
- Deliver first-class technical support to end-users via multiple channels (phone, email, chat).
- Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.
- Document all support interactions, resolutions, and technical procedures meticulously.
- Escalate complex issues to senior engineers or relevant teams, ensuring clear communication and smooth handover.
- Contribute to the creation and maintenance of a comprehensive knowledge base for common issues and solutions.
- Participate in on-call rotation schedules as required to provide extended support coverage.
- Assist with the setup, configuration, and deployment of new systems and applications.
Required Skills
- Proven experience (minimum 2 years) in a technical support role, preferably with B2B clients.
- Strong understanding of Windows and Linux operating systems.
- Proficiency with ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving and analytical abilities.
- Exceptional communication skills, both written and verbal, for technical and non-technical audiences.
- Ability to work independently and collaboratively in a team environment.
- Solid grasp of networking fundamentals (TCP/IP, DNS, VPN).
Preferred Qualifications
- Bachelor's degree in Computer Science, IT, or a related technical field.
- Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA).
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Familiarity with scripting languages (e.g., Python, PowerShell).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous annual leave allowance.
- Comprehensive health and wellness package.
- Opportunities for professional development and continuous learning.
- Company pension scheme.
- Hybrid work model offering flexibility and work-life balance.
- Regular team social events and activities fostering a collaborative culture.
How to Apply
Ready to elevate your career? We encourage all qualified candidates to submit their applications. Please click on the application link below to apply directly. Ensure your resume highlights your relevant experience and technical skills.
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