About Company
Are you a meticulous individual seeking a role where your vigilance and welcoming demeanor truly make a difference? At Career.supersecrets, we believe the first impression is paramount. We foster an environment where our Gatekeepers are integral to our security and guest experience, ensuring smooth operations and a safe, accessible workplace for everyone. Joining us means becoming the face of our organization, upholding standards, and contributing to a professional, supportive team right here in Middlesbrough. We value reliability and proactive service, making our workplace perfect for those who pride themselves on being the first line of defense and hospitality.
Advertisement
Job Description
Career.supersecrets is seeking a dedicated and vigilant Gatekeeper to join our team in Middlesbrough, North Yorkshire. This pivotal role is far more than just managing access; it’s about being the welcoming face and the first line of security for our premises, setting the tone for everyone’s experience. As a Gatekeeper, you will play a crucial part in maintaining a safe, secure, and professional environment for all staff, visitors, and contractors who interact with our facility daily. Your primary responsibilities will involve meticulously controlling entry and exit points, operating and monitoring advanced site security systems including CCTV, and providing essential front-of-house support. This blend of security protocols and customer service ensures that everyone entering or leaving our facility adheres to established procedures while feeling welcomed, respected, and well-informed. The role demands exceptional attention to detail, strong observational skills, and the ability to act calmly and effectively under pressure, often requiring quick decision-making. You will be instrumental in upholding the high standards of safety, order, and professionalism that Career.supersecrets is known for throughout the region. We are looking for an individual who takes immense pride in their work, is unfailingly reliable, punctual, and possesses a strong sense of responsibility and integrity. If you’re looking for a role where your diligence and proactive approach contribute directly to the operational excellence and overall security posture of a vibrant Middlesbrough establishment, we wholeheartedly encourage you to apply. This is an opportunity to make a tangible impact and be an indispensable part of our team, ensuring the smooth flow of operations and the well-being of all on-site personnel.
Key Responsibilities
- Manage and control access to the premises for employees, visitors, and contractors, verifying identification and issuing passes as required.
- Operate and monitor CCTV systems, alarms, and other security equipment, reporting any suspicious activities or incidents promptly.
- Maintain accurate and detailed logs of all visitors, vehicle movements, and key issuance/returns.
- Conduct regular patrols and checks of the perimeter and designated areas to ensure security and identify potential hazards.
- Respond to and report any security breaches, emergencies, or disturbances in accordance with established procedures.
- Provide excellent customer service and clear directions to visitors, answering queries and assisting with general information.
- Enforce site rules and regulations, ensuring compliance from all individuals on the premises.
- Assist with traffic management and parking control on-site as needed.
- Liaise effectively with internal departments, management, and external emergency services when necessary.
- Ensure the gatehouse and surrounding area are kept tidy and presentable.
Required Skills
- Proven experience in a security, gatehouse, or front-of-house role.
- Excellent verbal and written communication skills.
- Strong observational skills and attention to detail.
- Ability to operate basic security equipment (e.g., CCTV, access control systems).
- Proficiency in maintaining accurate records and logs.
- Reliable, punctual, and highly responsible.
- Ability to remain calm and professional in challenging situations.
- Basic computer literacy for record-keeping and communication.
- Valid UK driving license (desirable for potential site patrols).
Preferred Qualifications
- SIA Door Supervisor or Security Guarding license (desirable but not essential, training may be provided).
- Basic First Aid certification.
- Knowledge of health and safety procedures.
- Previous experience working in an industrial or commercial setting.
- Familiarity with the Middlesbrough area.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Company pension scheme.
- 28 days annual leave (including bank holidays).
- Ongoing professional development and training opportunities.
- Provided uniform and necessary safety equipment.
- Free on-site parking.
- Supportive and collaborative team environment.
- Opportunity to be a key part of our operational security.
How to Apply
If you are a proactive and reliable individual looking to contribute to a dynamic team, we encourage you to apply. Please click on the link below to submit your application directly.
Advertisement
