About Company
Nestled on the scenic waterfront of Victoria Island, Lagos, the Radisson Blu Anchorage Hotel offers a sophisticated sanctuary for both business and leisure travelers. As part of the globally renowned Radisson Hotel Group, we are committed to delivering exceptional experiences through our ‘Yes I Can!’ service philosophy. Our hotel boasts world-class amenities, including exquisite dining options, a state-of-the-art fitness center, and stunning views of the Five Cowrie Creek. We pride ourselves on creating a vibrant, inclusive, and professional environment where our team members are empowered to excel and grow, contributing to our reputation as a premier destination in Lagos. Join us in shaping unforgettable moments for our diverse clientele and upholding the highest standards of hospitality.
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Job Description
Join the prestigious team at Radisson Blu Anchorage Hotel, a beacon of luxury and hospitality nestled on the scenic waterfront of Victoria Island, Lagos. We are seeking an exceptional Hotel Concierge – Guest Services to elevate the stay experience for our discerning guests, with a particular focus on those utilizing our exclusive long-stay or corporate ‘staff lodging’ facilities. This is more than just a front-desk role; it’s an opportunity to become the ultimate resource and trusted advisor for our guests, ensuring their time with us is seamless, memorable, and truly extraordinary.
At Radisson Blu Anchorage, we pride ourselves on delivering a ‘Yes I Can!’ service philosophy, where every interaction is an opportunity to exceed expectations. As our Hotel Concierge, you will be the heart of our guest services, responsible for curating bespoke experiences, providing insightful local recommendations, and expertly handling any request, big or small. You’ll be the go-to person for everything from securing reservations at Lagos’s most exclusive restaurants and arranging premium transportation to facilitating business services and offering cultural insights into the vibrant city life of Victoria Island.
Your day will involve a dynamic range of tasks: greeting guests with a warm, genuine smile, anticipating their needs before they arise, and providing personalized assistance that reflects the high standards of our brand. You will manage complex itineraries, offer detailed information on local attractions, events, and shopping, and skillfully resolve any challenges guests might encounter with grace and efficiency. For our ‘staff lodging’ guests – often corporate executives, project teams, or long-term residents – your role extends to understanding their unique needs, ensuring their extended stay feels like a true home away from home, with access to all necessary amenities and personalized support. This involves coordinating various hotel services, liaising with other departments, and maintaining a comprehensive knowledge of both hotel offerings and external services.
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We are looking for someone with an innate passion for service, an encyclopedic knowledge of Lagos, particularly Victoria Island, and an unwavering commitment to excellence. Your ability to connect with people from diverse backgrounds, understand their unspoken needs, and deliver solutions with professionalism and a positive attitude will be paramount. You will play a crucial role in maintaining our reputation as a premier destination in Lagos, contributing directly to guest satisfaction and loyalty. If you are a proactive problem-solver, a natural communicator, and someone who thrives in a fast-paced, luxury environment, we invite you to bring your talents to our team and help us continue creating unforgettable moments for our guests.
Key Responsibilities
- Warmly greet all guests and establish rapport, anticipating and fulfilling their needs with efficiency and professionalism.
- Provide comprehensive and accurate information about hotel services, facilities, local attractions, dining, and transportation options.
- Handle guest requests for reservations (restaurants, shows, tours), transportation (taxis, car rentals, airport transfers), and other special arrangements.
- Coordinate with other hotel departments (Housekeeping, F&B, Front Desk) to ensure seamless service delivery for guests, especially long-stay residents.
- Assist with business services, including printing, faxing, shipping, and providing local business contact information.
- Maintain an updated and extensive knowledge base of local events, cultural activities, and points of interest in Lagos, particularly Victoria Island.
- Proactively offer assistance and solve problems, ensuring guest satisfaction and promptly resolving any complaints or issues.
- Manage incoming and outgoing mail, packages, and messages for guests.
- Build and maintain strong relationships with local vendors, businesses, and service providers to enhance guest experience.
- Document and track guest preferences and special requests to personalize future stays.
- Maintain a professional and polished appearance and demeanor at all times, reflecting the hotel's luxury brand.
- Ensure the concierge desk and lobby areas are tidy and welcoming.
Required Skills
- Minimum of 2 years of experience in a concierge or high-end guest services role within a luxury hotel or hospitality environment.
- Exceptional interpersonal and communication skills, both written and verbal, with fluency in English.
- Extensive knowledge of Lagos (especially Victoria Island) attractions, dining, entertainment, and transportation.
- Demonstrated ability to anticipate guest needs and deliver proactive, personalized service.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Proficiency in hotel management software (e.g., Opera) and standard office applications (MS Office Suite).
- Resourcefulness, problem-solving abilities, and a 'can-do' attitude.
- A deep passion for hospitality and guest satisfaction.
- Impeccable personal presentation and professional demeanor.
Preferred Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Tourism, or a related field.
- Membership or certification from a recognized concierge association (e.g., Les Clefs d'Or).
- Proficiency in additional languages (e.g., French, Yoruba, Igbo, Hausa) is a plus.
- Previous experience working with long-term stay guests or corporate clients.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth within Radisson Hotel Group.
- Employee discounts on hotel stays, dining, and other services globally.
- A vibrant and supportive work environment.
- Daily staff meals.
- Paid time off and public holidays.
How to Apply
If you possess the dedication and passion to deliver unparalleled guest experiences, we invite you to apply. Please click on the application link below to submit your resume and cover letter, detailing your relevant experience and why you are the perfect fit for the Radisson Blu Anchorage Hotel team.
