About Company
Nanyuki Cottage Hospital is a leading healthcare institution serving Nanyuki, Laikipia County, and the wider central Kenya region. Established with a commitment to providing high-quality, compassionate medical care, we offer a comprehensive range of services including general medicine, surgery, maternal and child health, diagnostics, and emergency care. Our dedicated team of healthcare professionals is passionate about improving community health outcomes through patient-centered care, innovation, and continuous improvement. We foster a supportive and collaborative environment where every team member plays a crucial role in our mission to deliver excellent healthcare services.
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Job Description
Are you a highly organised, empathetic, and detail-oriented individual looking to make a significant impact in a bustling medical environment? Nanyuki Cottage Hospital is seeking a dedicated Medical Clinic Receptionist & Administrative Assistant to be the welcoming face and efficient backbone of our clinic operations. In this pivotal role, you will be the first point of contact for our valued patients, ensuring a smooth and positive experience from the moment they arrive. Beyond the front desk, you will provide essential administrative support to our medical team, contributing directly to the efficient flow of patient care and clinic management. This role requires exceptional communication skills, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced setting. You will handle scheduling, patient registration, medical record management, and general office duties, all while maintaining the highest standards of professionalism and confidentiality. If you are passionate about healthcare and possess the administrative prowess to support our mission of delivering outstanding patient care, we encourage you to apply and become a vital part of our compassionate team.
Key Responsibilities
- Greet and welcome patients and visitors with a friendly and professional demeanor.
- Manage patient appointments, including scheduling, rescheduling, and confirming.
- Register new patients and update existing patient information accurately in the electronic health record (EHR) system.
- Answer incoming calls, respond to inquiries, and direct calls to appropriate personnel.
- Process patient payments, issue receipts, and manage billing inquiries.
- Maintain patient confidentiality strictly in accordance with hospital policies and regulations.
- Prepare and maintain patient files, ensuring all necessary documentation is complete and organised.
- Assist medical staff with administrative tasks, including preparing referral letters, processing lab requests, and managing correspondence.
- Oversee the tidiness and organisation of the reception area and waiting room.
- Manage incoming and outgoing mail and deliveries.
- Order and maintain office supplies.
- Collaborate with other departments to ensure seamless patient flow and operational efficiency.
Required Skills
- Minimum of 1 year of experience in a receptionist or administrative role, preferably in a medical setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Exceptional interpersonal skills with a patient-centered approach.
- Ability to handle sensitive information with discretion and maintain strict confidentiality.
- High level of accuracy and attention to detail.
- Proven ability to multitask and prioritise in a dynamic environment.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Office Management, or a related field.
- Experience with electronic health record (EHR) systems.
- Familiarity with medical terminology and procedures.
- Fluency in Swahili and English.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Contribution to a vital community service.
- Comprehensive health insurance benefits.
- Paid time off and holidays.
How to Apply
All interested candidates are encouraged to click on the application link below to submit their comprehensive CV and a compelling cover letter outlining their suitability for this role. Please ensure your application highlights your experience in a medical administrative setting and your commitment to patient care.
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