About Company
The Aga Khan Hospital, Naivasha Centre is a vital part of the expansive Aga Khan Health Services network, committed to providing accessible, high-quality healthcare services to communities across Kenya. Located conveniently in Naivasha, Nakuru County, our centre is dedicated to patient-centered care, offering a comprehensive range of medical services from general consultations to specialized treatments, diagnostics, and preventive health programs. We pride ourselves on a compassionate approach, adherence to cutting-edge medical practices, and fostering a supportive, inclusive environment for both our valued patients and our dedicated staff. Joining our team means becoming part of an organization with a rich history of healthcare excellence and a forward-thinking vision for improving lives. We believe in continuous learning, professional growth, and making a tangible difference in the health and well-being of the communities we serve, ensuring that every interaction reflects our commitment to superior care and human dignity.
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Job Description
Are you a warm, organized, and empathetic individual passionate about making a positive impact on people’s lives from the moment they walk through the door? The Aga Khan Hospital, Naivasha Centre is seeking a highly motivated and detail-oriented Medical Clinic Receptionist to be the welcoming face and efficient backbone of our busy clinic. This pivotal full-time role involves much more than just answering phones; it’s about creating a compassionate and professional first impression, ensuring the smooth flow of daily operations, and providing essential administrative support to our dedicated medical team. As our Receptionist, you will be the primary point of contact for our patients, guiding them through their visit, managing appointments with precision, handling inquiries with grace, and ensuring a seamless, positive experience for everyone who interacts with our facility. Your ability to multitask effectively under pressure, maintain strict confidentiality of patient information, and offer exceptional customer service will be crucial in upholding our unwavering commitment to patient care excellence. This is an exciting opportunity for someone who thrives in a fast-paced healthcare environment and is dedicated to supporting the health and well-being of the Naivasha community. If you possess excellent verbal and written communication skills, a natural knack for organization, strong computer proficiency, and a genuine desire to assist others, we encourage you to apply and contribute to a healthcare team that values both professional growth and unparalleled patient satisfaction. Your contribution will directly support our mission to deliver comprehensive, accessible, and high-quality healthcare services.
Key Responsibilities
- Warmly greet and welcome patients and visitors to the clinic, ensuring a positive first impression.
- Manage patient appointments, including scheduling, rescheduling, and confirming appointments efficiently.
- Answer and direct incoming calls professionally, addressing inquiries, and relaying messages accurately.
- Register new patients and update existing patient demographic and insurance information with precision.
- Process patient payments, manage billing inquiries, and maintain accurate financial records.
- Maintain the waiting area in a tidy and organized manner, ensuring patient comfort.
- Prepare and maintain patient charts and electronic health records (EHR) in compliance with privacy regulations.
- Liaise with medical staff to ensure smooth patient flow and timely communication of delays or changes.
- Handle incoming and outgoing mail, faxes, and emails.
- Provide general administrative support to the clinic team, including filing, scanning, and data entry.
- Maintain strict confidentiality of all patient information and clinic records.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in using computer systems, including Microsoft Office Suite and clinic management software.
- Exceptional customer service and interpersonal skills with a compassionate approach.
- Ability to remain calm and professional in fast-paced or stressful situations.
- High level of integrity and ability to handle confidential information responsibly.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Secretarial Studies, or a related field.
- Previous experience (at least 1 year) in a medical office, hospital, or healthcare setting.
- Familiarity with medical terminology and healthcare administrative procedures.
- Experience with Electronic Health Records (EHR) systems.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health insurance coverage.
- Paid time off and holiday benefits.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative work environment.
- Contribution to a reputable healthcare organization with a strong community focus.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their application, including a detailed CV and cover letter outlining their suitability for this vital role. Please highlight your experience in patient-facing roles and administrative support. Only shortlisted candidates will be contacted for an interview.
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