About Company
The Palms Hotel & Suites is a renowned hospitality establishment nestled in the heart of Ikorodu, Lagos. We are dedicated to providing our guests with an exceptional experience, combining luxurious comfort with warm, authentic Nigerian hospitality. Our diverse offerings include well-appointed rooms, state-of-the-art event facilities, and a vibrant restaurant that serves a delectable array of local and international cuisine. We pride ourselves on our professional yet friendly service, creating a welcoming atmosphere for both our guests and our valued team members. At The Palms Hotel & Suites, we believe in nurturing talent and fostering a supportive environment where every employee can thrive and grow within the dynamic world of hospitality. Join our team and be part of a legacy of excellence.
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Job Description
Are you a proactive, customer-focused individual with a passion for delivering outstanding dining experiences? The Palms Hotel & Suites is seeking an enthusiastic Assistant Waiter to join our dedicated restaurant team. This is an incredible opportunity for someone looking to launch or further their career in the hospitality industry, particularly within a supportive environment that values its employees. As an Assistant Waiter, you will play a crucial role in ensuring our guests receive impeccable service from the moment they step into our restaurant. Your responsibilities will extend beyond serving, encompassing the preparation of the dining area, assisting senior waiters, and maintaining the highest standards of cleanliness and guest satisfaction.
We understand the challenges of living and working in Lagos, which is why we are pleased to offer *on-site accommodation* as part of this role. This invaluable benefit provides convenience, reduces commuting stress, and allows you to fully immerse yourself in our vibrant team culture. You’ll be part of a dynamic, close-knit team committed to creating memorable moments for our guests. This role is ideal for someone who is eager to learn, has excellent interpersonal skills, and thrives in a fast-paced, customer-centric environment. If you’re ready to contribute to a leading hotel in Ikorodu and grow with us, we encourage you to apply and become a vital part of The Palms Hotel & Suites family.
Key Responsibilities
- Greet guests warmly upon their arrival and assist them in seating.
- Present menus, explain daily specials, and answer questions regarding food and beverage items.
- Take accurate food and drink orders, ensuring all special requests and dietary restrictions are communicated to the kitchen.
- Serve food and beverages promptly and professionally, adhering to all service standards.
- Clear tables efficiently and discreetly, preparing them for the next guests.
- Assist senior waiters with various tasks, including refilling water glasses, delivering bread, and setting up dining areas.
- Maintain cleanliness and organization of the dining room, service stations, and equipment.
- Handle guest inquiries and minor complaints with professionalism, escalating issues to management when necessary.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service flow.
- Adhere to all health, safety, and hygiene regulations.
- Process payments and handle cash/card transactions accurately when required.
Required Skills
- Excellent customer service skills and a friendly demeanor.
- Strong communication and interpersonal abilities.
- Ability to work efficiently in a fast-paced environment.
- Good organizational skills and attention to detail.
- Ability to work well as part of a team.
- Basic knowledge of food and beverage service standards.
- Physical stamina to stand, walk, and carry trays for extended periods.
Preferred Qualifications
- Previous experience as a waiter, busser, or in a similar hospitality role.
- Basic understanding of POS systems.
- High school diploma or equivalent.
- Fluency in English; knowledge of local languages (e.g., Yoruba) is a plus.
Perks & Benefits
- On-site accommodation provided.
- Competitive salary package.
- Complimentary staff meals during shifts.
- Opportunities for career growth and professional development.
- Supportive and friendly work environment.
- Uniform provided.
- Training opportunities in hospitality service.
How to Apply
Eager to join our team? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to The Palms Hotel & Suites family!
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